New technologies are constantly being introduced in the fast-paced retail sector to speed up the point of the sale process. New mobile point of sale (mPOS) technology, contactless payments, and tap-and-go communication all add smartphone advantages to fast payment options.
Fremont, CA : According to a new report on the global forces of retail, the retail market is as big as ever and is projected to expand by an additional 4.8 percent over the next five years. Tech behemoths are increasing their investments in retail technology to help speed up operations, gain access to a larger, more focused audience, and increase turnover.
Since many technical advancements in the retail industry are still in their early stages, now is the time for companies to consider investing in some kind of retail technology. This is why:
Accelerate the Payment Process
New technologies are constantly being introduced in the fast-paced retail sector to speed up the point of the sale process. New mobile point of sale (mPOS) technology, contactless payments, and tap-and-go communication all add smartphone advantages to fast payment options.
These terminals use small electronic devices to process payment information and communicate with information on the consumer's smartphone through Bluetooth, NFC, or wired connections.
These mPOS terminals are inexpensive to buy and install, and they greatly speed up the payment process.
Utilizing Analytical Data to Boost Sales
Customer data is abundant, ranging from transaction history and web traffic tracking to mobile engagement and advertisement click-through rates.
Using this data will allow one to make more informed strategic decisions when identifying and reaching out to potential customers. A recent study found that 62 percent of retailers believe that using in-depth analytics gives them a competitive edge in the retail sector.
Enhanced Customer Care Services
Businesses can streamline their customer support experience more quickly with the continuous production and updating of chatbot skills, freeing up service staff.
Chatbots, which are driven by artificial intelligence, are designed to answer popular customer questions and handle specific requests. Companies will ensure that all customer questions are easily answered by using automated chat options online. If required, chatbots will link customers with a human representative for additional assistance.
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