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When it comes to buying something as important as a life insurance policy, customers prefer strictly personalized experience. Artificial intelligence has created such a possibility where insurers can offer a personalized experience in accordance with the customers' demands.
Fremont, CA: Technology advancement has changed the aspects of the life insurance sector. Comparing life insurance quotes is now just a click away. One can easily manage coverage or check policy status via mobile apps. Nowadays, paper insurance is not trendy anymore. Insurance technology is going to evolve even more in the years to come. With the progression of digitization wave, many trends in the life insurance sector are becoming popular.
Let us look at some important trends in the life insurance sector:
When it comes to buying something as important as a life insurance policy, customers prefer strictly personalized experience. Artificial intelligence has created such a possibility where insurers can offer a personalized experience in accordance with customers' demands. With the help of artificial intelligence, insurance companies can improve the claim settlement ratio as well as can change the process of underwriting. Insurers now can get access to the data faster and more accurately. Thus, Artificial intelligence offers to the insurance sector not only speed but reliability as well.
As specified by some experts, it is estimated that, by 2025, 95 percent of the customer interaction will be performed by chatbots. AI-enabled chatbots can communicate with customers effortlessly, which saves the time and money of insurance companies. A virtual assistant can assist customers in the application process of policy or the process of filing a claim, enabling employees to focus on the complex cases. Chatbots are available to help 24x7. Hence, customers can clear their doubts or queries anytime via texts or voice.
Social Media Data
The popularity of Social media has influenced the life insurance sector in various ways. Social media data has improved the insurance buying experience for both insurers and customers as they are now able to assess risk and detect fraud before reaching any conclusion.
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