Generally, people work as part-timers in hotels while studying at university or looking for better job opportunities. That is why the hotel industry is full of low-qualified employees who are not interested in improving their skills and taking part in any training programmes.
FREMONT, CA: Before starting a business, it is important to know what major challenges one can expect to encounter. Like any other industry, the hotel industry is not devoid of challenges.
Let us look at major challenges facing the hotel industry:
Change in Guest Demands
When it comes to staying at hotels, people expect to get the best possible experience.
While large hotel chains have been successful in offering people great services and fulfil their needs, small ones are still scrambling to meet guests' expectations.
One major problem with travellers is that they choose cheap hostels, but they expect to get services that are only available in luxury hotels. For example, guests often complain that the hotel staff do not speak foreign languages or that they have a poor WiFi signal in their rooms. Customers want to have quick solutions to their problems and quick answers to their queries. They want to feel as if it's their homes and their presence in the hotel matters.
Lack of Skilled Employees
Another issue that hampers the development of the hospitality industry is the lack of highly skilled human resources.
The hotel industry has never been considered as a potential career option. Not too many people dream of working as housekeepers, concierges, or porters. Generally, people work as part-timers in hotels while studying at university or looking for better job opportunities. That is why the hotel industry is full of low-qualified employees who are not interested in improving their skills and taking part in any training programmes.
Increased Number of Foreign Tourists
Nowadays, various opportunities are available for travel lovers to see the world. Hotel booking websites, cheap flights, and comparatively simple ways to get a visa to help travellers easily travel countries all over the world. Thus, the hotel industry must focus on offering great services to foreign tourists. Hotel workers also need to be aware of cultural differences of foreign visitors.
