Oracle's Hospitality Management System to Help Streamline Sales

As the hospitality sector recuperates from the pandemic attack, Oracle’s Hospitality will simplify the manager's tasks and streamline the process of bookings

Fremont, CA: Due to the COVID-19 pandemic, the hospitality sector took a brutal hit. The sales teams are working relentlessly to book meetings and events for later this year and even beyond to recoup the losses incurred by the Covid-19 pandemic. It has become an essential feat to organize and use an easy-to-manage system to catch up with what is happening on the schedule to maximize the potential of their event space. 

Oracle Hospitality’s Opera Sales and Event Management (OSEM) in the cloud helps the sales managers stay updated about the properties and increase their revenue by streamlining logistics into a unified system with a single database. The OSEM integrated with the Opera Cloud Service enables features related to hotel management, sales, and catering teams to maximize communications and co-operation among departments. It also allows the operators to respond faster to the requests of customers. 

“Historically, event management, hotel management, operations, and sales have always worked in silos and relied on individual software and systems. This created massive inefficiencies and a substantial amount of missed opportunities, especially in the event space,” said Tanya Pratt, VP of strategy and product management, Oracle Hospitality. “Naturally, hotel operators desired seamless integration that could streamline all of their operations and tasks. And as all hotels are unique, customization became a rising challenge for hoteliers. Our Opera OSEM gives operators a single view of all event booking details and revenue across rooms and event spaces.”

Pratt also made it clear that the addition of the management systems eliminates the extra time an employee needs to spend for the input of duplicate data entries into the property management system and helps realize operational efficiencies through increased productivity. The platform can ease integrations with e-proposals and applications that assist hoteliers in serving the customers better. 

Oracle OSEM is globally compliant across more than 200 countries and is also available in the cloud so that development can be handled accordingly. 

“They have full access to the system while offsite at customer visits, or they can roam the property with prospects and event hosts during site inspections,” noted Pratt. “They are also able to share available space options and setups easily; check available inventory; create a room block; and make changes to or complete bookings, all while on the go.”

“Our Oracle consultants are well-trained and well-equipped with lesson plans that detail the inner workings of our suite of solutions. The training can be done on-site or virtually, which is an important offering during this challenging time,” said Pratt. “We also offer training through our hospitality resource center’s e-learning and training video library. Our e-Learning and videos have been designed to help and assist hotel operators, and their teams unlock the full functionality of Oracle Hospitality’s suite of solutions.”

"Since it is a new release that builds on the previous on-premise version of the service, there haven’t yet been any upgrades to the software," quips Pratt, "Because it’s in the cloud, updates, and improvements aimed at improving workflows for sales and events teams are pushed out regularly in real-time.”

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