Technologies Shaping Travel and Tourism Industry

Growing technology trends and future tech developments will push the travel and tourism industries towards better travel experiences and more personalised experiences.

FREMONT, CA:Technology is a significant part of the tourism and travel industry, assisting businesses with regular operations while improving the customer experience. Therefore, hotels, airlines, restaurants, and other companies must keep up with the latest technology trends within the travel industry. This is particularly important in the pandemic era, with customer expectations shifting. The latest technology trends in tourism and travel services as an answer to the change in consumer behaviour due to the pandemic.

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Voice Search and Voice Control:Smartphones, smart speakers, and AI assistants have increased the relevance of voice search as technology trends in the travel industry. In particular, a growing number of travel customers use voice search to find and book airline tickets, hotel rooms, and travel experiences. Therefore, designing websites with voice search in mind is crucial to capitalise on this trend.

Voice control plays a growing role in actual travel experiences. Within hotel rooms, voice-controlled devices can control lighting and heating within rooms or provide tourist information without the need to speak to a staff member. This will continue to expand into other areas of the industry.

Robots:Robotics technology is an exciting travel technology form that is constantly evolving and improving. Within hotels, robots have been used in concierge-like roles, helping to greet guests and provide information. Some hotels have expanded their use further, such as cleaning and handling luggage.

Within restaurants, robots can play a crucial role in food preparation and service. In airports, they can detect concealed weapons, while some manufacturers use robotics to create luggage cases following customers. Furthermore, travel agents use robots within the travel industry, making waiting times more productive for customers.

With many technology trends within the travel industry, the uses for robots have increased in response to the pandemic, especially as they have the potential to reduce human-to-human contact.

Contactless Payments:The ability to accept contactless payments is another important form of travel technology. This allows travel companies to process payments more quickly, including when customers lack access to cash or their credit or debit card. Moreover, it enhances the customer experience as it is a time saver. The availability of contactless payments started as a convenience but has emerged as an integral part of tourism marketing in recent years. With travellers' concerns about the virus spreading, many are reluctant to handle cash. Therefore, using contactless payments will protect staff.

These new technology advancements will push the travel industry towards providing better travel experiences and even more personalised experiences.