Three Benefits of Deploying Cloud Telephony System

As more businesses function around a remote working system, implementing a cloud-based phone system that runs over the internet will allow them to be available round the clock on any mobile device.

Fremont, CA : The Covid-19 pandemic lockdown has hastened the adoption of cloud at a fast pace, and businesses are significantly gaining from this growing adoption. From improving the customer journey to optimizing engaged staff and cost savings in office space and in-house hardware. Another option for businesses to benefit from moving to the cloud is cloud telephony, and here are three benefits of it:

Increased Productivity

A cloud-based phone system can be easily set up and installed as well as integrate with all existing business systems like CRM. It manages all the inbound and outbound calls and makes sure that customers can reach the business line, wherever and whenever. As it has numerous features, businesses will experience productivity and performance improvement immediately. Additionally, businesses can sync office numbers to employees' own devices for a smooth call experience regardless of location.

VoIP systems also have excellent features to handle internal teams like call monitoring and call recording efficiently. Employees can also easily use click to dial directly from their computer. As cloud telephony offers rich capabilities and ease of implementation, businesses can see improved ROI compared to conventional PBX.

More Reliable

Good communication is essential for a business's success, whether it is between clients or colleagues. As more businesses function around a remote working system, implementing a cloud-based phone system that runs over the internet will allow them to be available round the clock on any mobile device. Even if the connectivity goes down, calls can be set up to transfer directly to the mobile phone.

Cost-Efficient

A cloud-based phone system is more cost-effective than a conventional landline as it runs across existing installed internet connections which save cost on the line rental. Businesses can enjoy a simple and predictable monthly cost per user per month instead of making significant upfront investments on massive hardware. Thus, allowing companies to scale as it grows, only paying for the services they require.

Organizations having full or part remote workforce can benefit from cloud-based phone system or VoIP (Voice over Internet Protocol) as employees working from home can be connected across the cloud from anywhere in the world. This saves the trouble of installing costly phone systems in their homes.