Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • News
    • Contact Center
    Editor's Pick (1 - 4 of 8)
    left
    Culture Eats Strategy For Breakfast, Lunch, And Dinner

    Julie Valencia, Head of Customer Care, Paymark

    Technology- The Third Facet of Guest Experience

    John De Angelis, CIO, The Star Entertainment Group

    Be Employee-Centric and the Customers Will Follow

    Babul Balakrishnan, AVP Customer Experience Operations, Starhub [Sgx: Cc3]

    Perspective to Contact Center

    Aminudin Zainodin, Head Contact Center, Affin Bank Berhad [Klse: Affin]

    The Shift towards a Proactive and Personalised Contact Center Industry

    Nigel Piper, Executive GM - Customer Experience, Xero

    Experience Centricity is the Real CX Game Changer

    Amanda Singleton, Chief Customer Officer, Watercare Services Limited

    A contact centre for a millennial workplace

    Lauren Reid, Head of Direct Service, MLC Life Insurance

    Digital Transformation is the Self-overturn of the Business Model of Enterprise

    Xuewu Wang, Founder & Head of Data Labs at China Eastern Airlines

    right

    Tuhu Teams Up with Avaya to Boosts its e-commerce Services

    By apacciooutlook | Monday, December 03, 2018

    Tweet
    content-image

    BEIJING, CHINA: Tuhu, a provider of automotive maintenance e-commerce platform in China, join hands with Avaya to deliver next-gen contact centre solutions boosting customer experience in e-commerce industry.

     Avaya’s contact centre solutions have enabled Tuhu to connect two customer service centres located in Shanghai and Wuhu of Anhui Province. Along with Avaya Professional Services, Tuhu has successfully managed to cater its customers during “11.11” shopping festival. The company can scale as demand increases and achieve operational efficiency. Tuhu is able to deliver pre-sales consulting, order confirmations, customer visits and other services in an organized way.

    Future Roadmap

    Tuhu plans to upgrade the current customerservice platform and deliver an Omni-channel contact centre. The combination of Tuhu’s CRM and ERP systems has filtered the management of its customer relationship, by analyzing the data and dynamic profiles of the customers.

    In recent years, the service of Tuhu has increased rapidly. The company provides services across 395 cities in China. As a result of expansion, the demand for customers’ services has multiplied. The festive seasons like “11.11” and “6.18” increases the demand for customer service. To deal with rising demand, partnership with Avaya has been fruitful juncture for the customers.

    “We are honoured to assist Tuhu in building the next-generation contact centre, facilitating enhanced customer experience and laying a foundation for continuous growth.  For e-commerce companies in China, customer experience has become the focus of competition.  With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness,” says Chen Wei, Managing Director, Avaya.

     

    tag

    Avaya

    Customer Experience

    Weekly Brief

    loading
    25 Most Promising Red Hat Solution Providers
    ON THE DECK

    Content Management System 2020

    Top Vendors

    Contactless Payments 2020

    Top Vendors

    Admired Tech 2020

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Four Security Issues in IoT

    Four Security Issues in IoT

    Four Use Cases of AR/VR Technology in Employee Training

    Four Use Cases of AR/VR Technology in Employee Training

    Five Major Trends in Digital Transformation for Businesses

    Five Major Trends in Digital Transformation for Businesses

    How Blockchain Reinvents Regtech

    How Blockchain Reinvents Regtech

    Five AI Technologies to Help Boost Business

    Five AI Technologies to Help Boost Business

    Popular E-Commerce Growth Trends in 2021

    Popular E-Commerce Growth Trends in 2021

    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/tuhu-teams-up-with-avaya-to-boosts-its-ecommerce-services-nwid-2651.html