APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    What are the Pros and Cons of Chatbots?

    Chatbots aid in providing faster customer service. The trouble of waiting for a human to retrieve is gone, as you can ask anything from the bot on your device and they can answer in a few keystrokes.  

    What are the Pros and Cons of Chatbots?

    By

    Apac CIOOutlook | Monday, May 29, 2023

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    While running a business the target of an organization is to keep the cost as low as possible. It serves the dual purpose essential for an organization; firstly it helps in maintaining the profit margin and secondly it keeps the prices reasonable for your customers to remain loyal.

    An organization always strives for opportunities wherein they can benefit their business by keeping an eye on their business costs. Chatbots could be an example of one such opportunity.

    Though they have been around for a while now an increase in its usage was recorded last year. Let's have a look at some of the Pros and Cons of Chatbots.

    •  PROS OF CHATBOTS

    1. Quick Customer Service

    Chatbots aid in providing faster customer service. The trouble of waiting for a human to retrieve is gone, as you can ask anything from the bot on your device and they can answer in a few keystrokes.

    2. Customer Satisfaction

    The advantage of this technology is that your customers will be satisfied. Satisfactory answers, fast services will make your customers happy and force them to come back and shop more.

    3. Reduced Labour Costs

    Since you don't have to pay for employee benefits, Chatbots give you the advantage of keeping your costs down Hence decreased labor costs translates into increased profits for an organization.

    4. Multipurpose

    Chatbots can be used for customer service or orders, advertising purposes, etc.

    See Also: Top Chatbot Solution Companies

    •  CONS OF CHATBOTS

    1. Limited Responses

    Chatbots offer faster customer service, but they aren't perfect. They provide limited responses to the customers therefore not everyone will seek answers they were searching.

    2. Frustration

    Since Chatbots reply from a limited database, they can't improvise. If they get confused, the conversation between the customer and chatbot will run in circles, where they won't arrive at any conclusion thereby resulting in frustration among the customers.

    3. Complex Chatbots are Expensive

    Though Chatbots could quickly solve the problems mentioned above, they would cost more than the simple chatbots. Hence the purpose of Chatbots of saving the money thus becomes a failure.

    4. Chatbots are not fruitful  for all Businesses

    Individual businesses are way too complicated for Chatbots to be practical. Trying to program answers to all the queries would be expensive. Additionally, to design such a programme will be a mammoth task.

    It's valid that utilizing chatbots in a few organizations is a suitable method to bring down expenses and increment benefits. Be that as it may, you ought to think about the more significant part of the advantages and disadvantages before adding them to your business.

    Check Out: Top Virtual Assistant Companies

    More in News

    Impact of Digital Transformation on Retail

    Impact of Digital Transformation on Retail

    AI's Role in Apac's Digital Transformation Journey

    AI's Role in Apac's Digital Transformation Journey

    Salesforce Services in APAC: Empowering Digital Transformation Across the Region

    Salesforce Services in APAC: Empowering Digital Transformation Across the Region

    Enhancing Customer Satisfaction through Omni-Channel Payments

    Enhancing Customer Satisfaction through Omni-Channel Payments

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/what-are-the-pros-and-cons-of-chatbots-nwid-5503.html