In today’s experience economy, businesses must have a deep understanding of the customer expectations for an experience that is immersive and proactive. With contact centers at the epicenter of customer experience, winning in the experience economy requires more than just delivering the right service at the right time. In the digital-first world, customers connect with brands through a host of different digital channels such as text, email, video, and social, among others, in addition to voice. And they expect a consistent and seamless experience across all these digital channels and voice. Against this backdrop, NICE inContact helps brands meet today’s omnichannel contact center needs with its CXone unified cloud customer experience platform.
NICE inContact makes it easy for customers to achieve business goals, with market-leading cloud technology. This is achieved through unifying omnichannel routing and workforce optimization with the agility of the cloud.
NICE inContact’s premium product—CXone stands out as a cloud customer experience platform, transforming contact center software into an exceptional agent and customer experience. NICE inContact supports over 345,000 contact center agents in the enterprise, midmarket, government organizations, and business process outsourcers who operate in multiple divisions, locations, and global regions. Through a powerful combination of technology, people, and partners, NICE inContact helps organizations transform their customer experience into a business-driving competitive advantage. CXone is the first platform that unifies best-in-class omnichannel routing analytics, workforce optimization, automation, and artificial intelligence—all built on an Open Cloud Foundation. What differentiates NICE CXone from other players in the market is its deliverance of a seamless experience for contact center employees and customers. The platform predicts and acts on AI-powered insights to delight customers and engage employees.
NICE inContact makes it easy for customers to achieve business goals, with market-leading cloud technology. This is achieved through unifying omnichannel routing and workforce optimization with the agility of the cloud.
NICE inContact’s premium product—CXone stands out as a cloud customer experience platform, transforming contact center software into an exceptional agent and customer experience. NICE inContact supports over 345,000 contact center agents in the enterprise, midmarket, government organizations, and business process outsourcers who operate in multiple divisions, locations, and global regions. Through a powerful combination of technology, people, and partners, NICE inContact helps organizations transform their customer experience into a business-driving competitive advantage. CXone is the first platform that unifies best-in-class omnichannel routing analytics, workforce optimization, automation, and artificial intelligence—all built on an Open Cloud Foundation. What differentiates NICE CXone from other players in the market is its deliverance of a seamless experience for contact center employees and customers. The platform predicts and acts on AI-powered insights to delight customers and engage employees.
In the wake of COVID-19 pandemic, NICE inContact is offering a limited time offering till June 30, 2020 that will enable contact centers to transition their workforce to work from home in less than 48 hours. With CXone@home in hand, companies can support their agents in a work-from-home environment and keep them productive while ensuring safe continuity of services.
Next in line is NICE inContact CXsuccess, a full suite of onboarding, education, and technical consulting customer services that help clients at every step for any ongoing business value realization. CXsuccess enables the meeting of the right people, tools, and processes for achieving business objectives and goals. With CXsuccess, contact center leaders gain a partner to support at every stage of the journey—from pre-sale through implementation and beyond, with a promise of long-term success.
NICE inContact’s client roster boasts of a wide range of organizations that have immensely benefitted from its state-of-the-art platform, which guarantees real-time solutions. For example, Honeywell and oits 4,000 agents who have used customer experience excellence as the catalyst for business transformation, rely on NICE inContact. The company believes in one-on-one customer interactions that make it easier to understand problems and come up with viable solutions. Moreover, NICE inContact stands for adding a personal touch to have a real and lasting impact on customers. It’s a belief that has inspired the company to relentlessly innovate in the cloud and find even smarter ways to transform customer experiences and help contact centers achieve their goals.
With over 75 trusted, industry-leading partners, NICE inContact has built an ecosystem that seamlessly integrates supplemental solutions that fast track customer experiences and business goals. The company’s innate focus has always been to delight customers at every step of the way.
Next in line is NICE inContact CXsuccess, a full suite of onboarding, education, and technical consulting customer services that help clients at every step for any ongoing business value realization. CXsuccess enables the meeting of the right people, tools, and processes for achieving business objectives and goals. With CXsuccess, contact center leaders gain a partner to support at every stage of the journey—from pre-sale through implementation and beyond, with a promise of long-term success.
NICE inContact’s client roster boasts of a wide range of organizations that have immensely benefitted from its state-of-the-art platform, which guarantees real-time solutions. For example, Honeywell and oits 4,000 agents who have used customer experience excellence as the catalyst for business transformation, rely on NICE inContact. The company believes in one-on-one customer interactions that make it easier to understand problems and come up with viable solutions. Moreover, NICE inContact stands for adding a personal touch to have a real and lasting impact on customers. It’s a belief that has inspired the company to relentlessly innovate in the cloud and find even smarter ways to transform customer experiences and help contact centers achieve their goals.
With over 75 trusted, industry-leading partners, NICE inContact has built an ecosystem that seamlessly integrates supplemental solutions that fast track customer experiences and business goals. The company’s innate focus has always been to delight customers at every step of the way.
