Andrew Kolyvas, Founder and Director & Caroline Taranto, Director and Head of Client ServicesHowever, to fully leverage the potential of Microsoft 365, MSPs must go beyond simply selling licenses. This is where Nuage Solutions Australia stands out, with its bespoke Microsoft cloud services. Its holistic cloud management approach is tailor-made for SMEs, enabling it to fully maximize the benefits of Microsoft 365 Business Premium.
What sets the firm apart is its “security first” approach, beginning with the implementation of 37 security functions that offer enterprise-level cybersecurity enhancements as a baseline for cloud services. Nuage Solutions goes the extra mile by fully configuring security features, helping SMEs minimize the complexity of cloud services. Addressing challenges like unnecessary costs and data loss, they effortlessly bring high efficiency and security to hybrid cloud operations, ultimately resulting in improved business outcomes.
“By providing a comprehensive suite of services with low, fixed monthly costs, and attentive customer support, Nuage Solutions eliminates the need for substantial capital expenses and operational costs that businesses often associate with achieving high-level security,” says Andrew Kolyvas, founder and director of Nuage Solutions Australia.
Closing Gaps in Security
To strengthen a client’s security posture, a comprehensive audit of the environment and network is conducted during the onboarding process, to identify and remediate critical security, along with performance and productivity issues that require immediate attention. This process takes approximately 30 to 90 days. Once these primary issues are resolved, Nuage Solutions promptly works to establish a robust security posture and implements features like multi-factor authentication, endpoint defense, conditional access policies, data loss prevention measures, and the establishment of standards like ISO 9001 and ISO 27001. Assuring high-level security, they continuously monitor a client’s adherence to these standards using built-in tools, all included within the standard monthly price.
To enhance security, default features like Safe Senders and Safe Attachments are activated to prevent the execution of malicious payloads like phishing links. Nuage Solutions also establishes integration to its portal to trigger alerts for anomalous activities.
On top of that, Nuage Solutions provides training campaigns to educate users on cybersecurity. The training is randomized and anonymous, enabling them to test and improve user awareness. If users click on a simulated phishing link, they are presented with a message where they are directed to complete required online training to get better informed on how to remain safe and secure online.
Another key differentiator is the password vault. Knowing that the average cost of a data breach due to compromised credentials is $4.37 million, the company includes a password vault in its offering, ensuring clients have all the necessary tools to effectively manage their systems. With no hidden, variable costs beyond the fixed monthly fee, this password vault closes gaps in security and makes the remote or hybrid office environment a more productive and safer place to work.
In emergency situations, Nuage Solutions’ globally dispersed team provides timely assistance. The company provides proactive, event monitoring services and support leveraging the Microsoft Security Operations Center (SOC) for rapid response to security incidents.
In one instance, a warehousing and distribution company was facing IT support and security issues due to a poorly managed cloud environment. Their existing Microsoft 365 tenant lacked proper security measures, leaving their email component, Teams, and file sharing vulnerable to threats. These issues resulted in a loss of 20 to 25 percent of the business manager’s productivity. To address these challenges, they engaged Nuage Solutions as their managed technology solutions partner. Within 30 to 40 days, Nuage Solutions resolved all their IT issues, achieved compliance with cybersecurity regulations, and created Teams Meeting Rooms for interstate offices, resulting in significant productivity gains, and iron-clad security posture.
Prioritizing Customer Satisfaction
The tailored solutions of Nuage Solutions ensure customer satisfaction at all levels. A holistic and consultative planning process is the first step taken by the company to understand its clients’ pain points and help overcome disruptions in their operations. For instance, IT-related outages and the resulting downtime can have severe financial and productivity consequences for businesses. Nuage Solutions takes a proactive approach to understand these issues and mitigate potential damage at the earliest. It aims to provide clients with peace of mind, knowing all their IT needs are being effectively and efficiently handled.
With 24/7 support and a 15-minute response time guarantee, clients can rely on Nuage Solutions to promptly address any issues. It also offers a guarantee to clients migrating from a different managed service provider, which is, if they cannot reduce the number of incident tickets by at least a 50 percent within the first 90 days, the client receives a $1,000 refund.
Another key differentiator is the password vault. Knowing that the average cost of a data breach due to compromised credentials is $4.37 million, the company includes a password vault in its offering, ensuring clients have all the necessary tools to effectively manage their systems. With no hidden, variable costs beyond the fixed monthly fee, this password vault closes gaps in security and makes the remote or hybrid office environment a more productive and safer place to work.
In emergency situations, Nuage Solutions’ globally dispersed team provides timely assistance. The company provides proactive, event monitoring services and support leveraging the Microsoft Security Operations Center (SOC) for rapid response to security incidents.
In one instance, a warehousing and distribution company was facing IT support and security issues due to a poorly managed cloud environment. Their existing Microsoft 365 tenant lacked proper security measures, leaving their email component, Teams, and file sharing vulnerable to threats. These issues resulted in a loss of 20 to 25 percent of the business manager’s productivity. To address these challenges, they engaged Nuage Solutions as their managed technology solutions partner. Within 30 to 40 days, Nuage Solutions resolved all their IT issues, achieved compliance with cybersecurity regulations, and created Teams Meeting Rooms for interstate offices, resulting in significant productivity gains, and iron-clad security posture.
Prioritizing Customer Satisfaction
The tailored solutions of Nuage Solutions ensure customer satisfaction at all levels. A holistic and consultative planning process is the first step taken by the company to understand its clients’ pain points and help overcome disruptions in their operations. For instance, IT-related outages and the resulting downtime can have severe financial and productivity consequences for businesses. Nuage Solutions takes a proactive approach to understand these issues and mitigate potential damage at the earliest. It aims to provide clients with peace of mind, knowing all their IT needs are being effectively and efficiently handled.
By Providing a Comprehensive Suite of Services with Low, Fixed Monthly Costs, and Attentive Customer Support, Nuage Solutions Eliminates the Need for Substantial Capital Expenses and Operational Costs that Businesses Often Associate with Achieving High-Level Security
Ensuring Stability with a Focused Expertise
Nuage Solutions distinguishes itself from other managed service providers with its exclusive focus on the Microsoft Cloud platform and related products, including Windows Server, Hyper-V, and SQL Server. It specializes in hybrid and cloud-only environments, providing clients with unparalleled insight and support.
“With a limited and specialized product catalog, we offer a higher level of expertise and stability to clients, as we don’t mix and match incompatible products, but create the right product mix to eliminate unnecessary spend and maximize ROI,” states Caroline Taranto, director and head of client services, Nuage Solutions.
Nuage Solutions also offers Dynamics 365 development and support services and educates customers on the advantages of integrating different Microsoft products and services into their operations to help businesses streamline their workflows and achieve greater efficiency.
Building Trust and Collaboration
With over 20 years of technical and support experience in the IT industry, Nuage Solutions has garnered significant expertise in serving clients from a wide range of industries. It upholds a set of values centered on trust, integrity, and imagination, with an emphasis on collaboration as the cornerstone of its ethos. The core tenet of Nuage Solutions’ approach is encapsulated in the phrase, ‘consider it done,’ which signifies its commitment to fulfilling promises and building a truly collaborative partnership with clients.
”With a Limited and Specialized Product Catalog, We Offer a Higher Level of Expertise and Stability to Clients, as we don’t Mix and Match Incompatible Products, But Create the Right Product Mix to Eliminate Unnecessary Spend and Maximize ROI”
When hiring new employees, Nuage Solutions prioritizes empathy, compassion, and a passion for problem-solving, along with technical expertise, as it believes in creating an environment where clients feel secure, empowered, and supported.
Nuage Solutions is currently serving a large NGO by providing subject matter expertise, engineering, and cloud solutions to improve their hybrid Azure environment’s security, functionality, and cost management. Its expertise and consultative planning approach help overcome disruptions in their operations, preventing potential damage to the business.
Moving ahead, Nuage Solutions remains committed to advancing its technology capabilities by developing rapid response self-help application frameworks that leverage the GPT-4 large language model natively available in Azure. The objective is to provide clients with a more comprehensive and user-friendly experience. Going above and beyond, Nuage Solutions is also exploring innovative approaches to harness other AI models, with the aim of enhancing and supporting the business outcomes of its clients.
Nuage Solutions distinguishes itself from other managed service providers with its exclusive focus on the Microsoft Cloud platform and related products, including Windows Server, Hyper-V, and SQL Server. It specializes in hybrid and cloud-only environments, providing clients with unparalleled insight and support.
“With a limited and specialized product catalog, we offer a higher level of expertise and stability to clients, as we don’t mix and match incompatible products, but create the right product mix to eliminate unnecessary spend and maximize ROI,” states Caroline Taranto, director and head of client services, Nuage Solutions.
Nuage Solutions also offers Dynamics 365 development and support services and educates customers on the advantages of integrating different Microsoft products and services into their operations to help businesses streamline their workflows and achieve greater efficiency.
Building Trust and Collaboration
With over 20 years of technical and support experience in the IT industry, Nuage Solutions has garnered significant expertise in serving clients from a wide range of industries. It upholds a set of values centered on trust, integrity, and imagination, with an emphasis on collaboration as the cornerstone of its ethos. The core tenet of Nuage Solutions’ approach is encapsulated in the phrase, ‘consider it done,’ which signifies its commitment to fulfilling promises and building a truly collaborative partnership with clients.
”With a Limited and Specialized Product Catalog, We Offer a Higher Level of Expertise and Stability to Clients, as we don’t Mix and Match Incompatible Products, But Create the Right Product Mix to Eliminate Unnecessary Spend and Maximize ROI”
When hiring new employees, Nuage Solutions prioritizes empathy, compassion, and a passion for problem-solving, along with technical expertise, as it believes in creating an environment where clients feel secure, empowered, and supported.
Nuage Solutions is currently serving a large NGO by providing subject matter expertise, engineering, and cloud solutions to improve their hybrid Azure environment’s security, functionality, and cost management. Its expertise and consultative planning approach help overcome disruptions in their operations, preventing potential damage to the business.
Moving ahead, Nuage Solutions remains committed to advancing its technology capabilities by developing rapid response self-help application frameworks that leverage the GPT-4 large language model natively available in Azure. The objective is to provide clients with a more comprehensive and user-friendly experience. Going above and beyond, Nuage Solutions is also exploring innovative approaches to harness other AI models, with the aim of enhancing and supporting the business outcomes of its clients.
