Predix ServiceMax: Driving Field Service Performance

Although there are numerous field service technicians worldwide striving to deliver better customer experience, they often fail to address the customer needs owing to the limited knowledge they have about the installation and service of products. To improve the efficiency of field service agents in today’s technology-driven world, companies are in pursuit of mobile-first solutions. This is where Predix ServiceMax takes center stage. Headquartered in San Ramon, CA, Predix ServiceMax equips companies with a cloud-based mobile enterprise solution using which they gain complete control of service delivery. The company gathers the required data at the right time and helps its clients improve service delivery, revamp revenue streams, and bolster customer experience.

Predix ServiceMax’s next-generation mobile-driven field service management solution provides field technicians with extended levels of autonomy by allowing them to make independent work decisions. “Our solution is delivered as a modern and features rich phone app that paves the way for on-field technicians to plan their work, execute it efficiently and communicate with the customer and the back office,” says Scott Berg, CEO of Predix ServiceMax. “It provides a highly intuitive user experience, multiple work views, crew-based functionality, real-time push notifications, and reliable offline synchronization.” Apart from paving the way for field sales technicians to be more prepared for customer engagement, companies can equip the solution to dispatchers for driving informed decision making.

The Predix ServiceMax’s solution empowers dispatchers with best-in-class decision-making tools that allow them to focus more on customer-facing tasks, unexpected changes, and escalations in the pricing of products. A specific module of the solution, Service Board, has assisted dispatch and scheduling functions. These functions drive a wealth of new capabilities including an intuitive UI, and significant performance improvements. Service Board ensures that dispatchers get all the information they need, in an intuitive manner. The dispatchers can use the solution to not only make informed business decisions but also handle complex work processes that involve multiple field service agents, and their skills and dependencies. With features like shift management, multi-assigned jobs, and crew administration, Predix ServiceMax’s solution addresses all the predicaments of dispatchers and makes them extremely efficient.

The solution can be leveraged to manage the daily activities and work order status of field service professionals and at the same time facilitate real-time communication among the field service representatives. Also, the solution assists enterprises in managing contracts, scheduling, social media portals, and analytics.

Predix ServiceMax differentiates itself in the market by catering to a multitude of industries such as life sciences, oil and gas, mining, power and utilities, among others. The company helps its customers in identifying untapped innovation, understanding evolving market trends, driving business efficiency, and most importantly satisfying the immediate needs of the customers.

With a keen eye on the future, the company is aiming to redefine the field service sector and develop solutions for millions of technicians around the world who manage the installation and maintenance of machines across numerous industries. ServiceMax’s ultimate focus is to provide a go-to application wherein a device paired with the right data would result in the best possible human interaction at the point of service.