Safar Group: One Stop Solution for Global Data Center Requirements

Tan Cheong Soon, Founder

Safar Group, driven by the vision to become the one stop solution for all data center solutions, has emerged as a global powerhouse in the IT industry. This mission is manifested in its key subsidiaries—Safar Gemilang, Safar 247 Asia Pacific, and Safar IDM—which deliver high-quality design, installation, and maintenance of IT infrastructures worldwide. Each subsidiary plays a pivotal role in developing tailored data center solutions.

“Safar Group offers high-quality, cost-effective data center products that satisfy customers, enabling us to build strong partnerships and set new standards in the industry,” states Leslie Chan, corporate affairs director.

Safar Gemilang caters to local responsibilities, requirements, and projects, specializing in structured cabling, cable containment, hot and cold aisle containment, and other data center services. This division delivers IT infrastructure solutions within Malaysia. Its hot aisle and cold containment solutions are highly trusted among CIOs for their reliability and durability in critical data center environments.

Safar 247 Asia Pacific, building on the foundation laid by Safar Gemilang, extends the group’s expertise across the Asia Pacific region. It undertakes overseas projects and provides remote hands-on services. Operating a 24/7 network operations center, Safar 247 ensures prompt issue resolution and unmatched technical support for international clients, strictly adhering to service level agreements (SLAs).

It acknowledges tickets within 30 minutes and deploys manpower within four hours for onsite solutions. This commitment has resulted in a 99.5 percent SLA achievement, validated through customer feedback and monthly performance reports.

Safar IDM, the third subsidiary, oversees imports, exports, research and development (R&D) and implementation of go-to-market strategy (GTM) in order to accentuate greater value proposition to clients. This division leads in developing cutting-edge products to meet the evolving demands of data centers, maintaining Safar Group’s competitive edge in the global market.

Safar Group’s extensive customization capabilities allow clients to request modifications that align with their requirements. As part of its end-to-end, in-house management of hands-on services, its team of experts manages everything from planning to execution, ensuring flawless delivery and enabling clients to focus on their core operations. Integrated testing is conducted to guarantee optimal performance for both fiber cabling and hot and cold aisle containment.

Safar Group proactively addresses potential delays caused by product failure by repairing or reconstructing installations and re-testing each component until approval is achieved. Post-delivery, the company maintains strict oversight and immediate access to spare parts through local factories, ensuring an uninterrupted supply chain and minimizing operational downtime.

Remarkably, the durability and reliability of Safar Group’s products have consistently helped the group avoid issues. Its comprehensive after-sales service spans the entire product lifecycle, ensuring customer satisfaction at every engagement stage. The key to this success has been a cohesive team that includes the same manpower, project director, and design team. This stability ensures seamless and efficient project execution, reflecting Safar Group’s commitment to reliability.

Understanding businesses' challenges with telecom packages, Safar Group ensures that clients are well-informed and confident in their service requirements. While many assume that high quality comes with a high price tag, Safar Group defies this notion by offering top-quality products at low or moderate prices. This is achieved through strategic partnerships with proprietary manufacturers in China and Japan, enabling the group to maintain cost efficiency without compromising quality.

Safar Group has maintained a commitment to quality in data center solutions throughout its evolution. As the group continues to deploy its well-proven products, it sets benchmarks for reliability and innovation, solidifying its reputation as a leader in the field.