Shiji: Reimagining Guest Experiences with Digital Innovation
Nikkie Randhawa-Singh, Senior Vice President, APAC and Middle EastA global leader in hospitality technology, Shiji is redefining what it means to provide exceptional service. Headquartered in Singapore, it supports over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets worldwide. Central to Shiji's mission is the Shiji Enterprise Platform, an intelligent property management system (PMS) designed specifically for luxury hotels. Unlike traditional PMS solutions, its solution has a flexible architecture that allows seamless integration with various systems.
“Our enterprise platform is built on a microservices-based, API-first architecture that ensures seamless connectivity and scalability with every hotel’s evolving needs,” says Nikkie Randhawa-Singh, Senior Vice President of APAC and Middle East.
The platform’s innovative features include Single Guest Profiles, giving hotels access to real-time guest data, making personalization effortless. From mobile check-ins to in-room service requests and F&B orders, Shiji’s technology streamlines operations and enhances guest satisfaction, creating cohesive experiences that drive loyalty.
Bridging Data Security and Operational Efficiency
As hotels shift to AI-powered systems, safeguarding data security across multiple touchpoints is crucial. The hospitality industry faces complex challenges, particularly in managing sensitive guest data and ensuring compliance with regulations like GDPR. Another significant issue is the siloed nature of many hotel systems, which hinders data flow and operational insights.
Shiji addresses these concerns with enterprise-grade security integrated into its intelligent, cloud-based PMS. With 24/7 monitoring by a dedicated security operations team, hotels benefit from constant protection and regulatory compliance. Its platform also integrates effortlessly with essential systems such as casino management, point-of-sale, CRM, and guest intelligence solutions. By breaking down data silos, Shiji provides hotels with a holistic view of guest data, improving operational efficiency and enabling highly personalized service.
Pushing Forward with Secure, Scalable Solutions
Shiji plays a pivotal role in the digital transformation of hospitality organizations. Numerous businesses are currently experiencing the emerging opportunities and challenges of operating in the AI era. In this landscape, Shiji's integrated technology solutions help clients modernize their hotel operations and make it easier for them to adapt to the evolving market trends and guest demands.
With intelligent and scalable solutions, it equips hoteliers with powerful data analytics tools that provide real-time insights. These insights enable informed decision-making, enhancing service delivery, optimizing pricing strategies, and increasing revenue. Complementing these competencies is Shiji's dedicated global Security Operations (SecOps) team, which continuously monitors for potential threats to safeguard guest data against ever-evolving cyber risks. Shiji fortifies its position as a trusted partner in the hospitality industry’s digital transformation by remaining responsive to customer feedback and global market trends.
Elevating Hospitality with Local Insights and Global Reach
With a team of over 5,000 employees across 54 global offices, Shiji offers round-the-clock support and tailored solutions that meet local market needs. This blend of technical expertise, customer feedback, and international market engagement empowers it to enhance operational efficiency and guest satisfaction in diverse hospitality settings.
Success Stories in Digital Transformation
On a mission to push the boundaries of hospitality technology, it continues to empower hotels worldwide to deliver exceptional services with superior interoperability, intuitive guest-facing technologies, and a laser focus on sustainability. With more successes on the horizon, Shiji is set to transcend the role of a technology solutions provider and become a catalyst for AI-powered transformation in the hospitality industry.
Shiji's technology adoption is rapidly transforming the luxury hospitality segment, with renowned hotel chains leveraging its advanced solutions to elevate guest experiences. The Shiji Enterprise Platform (PMS), designed with a guest-centric approach, empowers luxury hotels to unlock the full potential of guest data, enabling highly personalized and seamless service delivery.
Leading luxury brands such as Chatrium Hospitality (Thailand), Park Hotel Group (Singapore), and Sudima Hotels (New Zealand) have embraced Shiji’s innovative technologies to redefine their operational and guest engagement strategies. By implementing cutting-edge solutions like the Shiji Enterprise Platform, Shiji ReviewPro, and Infrasys Cloud POS, these properties have streamlined operations, improved feedback collection, and enhanced overall guest satisfaction.
Shiji’s robust and secure platform centralizes guest information across hotel portfolios, ensuring data privacy while enabling consistent, tailored experiences for guests. As more luxury hotels adopt Shiji’s solutions, the platform continues to set a new benchmark in hospitality, seamlessly combining the power of technology with the art of delivering exceptional service.
Shiji plays a pivotal role in the digital transformation of hospitality organizations. Numerous businesses are currently experiencing the emerging opportunities and challenges of operating in the AI era. In this landscape, Shiji's integrated technology solutions help clients modernize their hotel operations and make it easier for them to adapt to the evolving market trends and guest demands.
With intelligent and scalable solutions, it equips hoteliers with powerful data analytics tools that provide real-time insights. These insights enable informed decision-making, enhancing service delivery, optimizing pricing strategies, and increasing revenue. Complementing these competencies is Shiji's dedicated global Security Operations (SecOps) team, which continuously monitors for potential threats to safeguard guest data against ever-evolving cyber risks. Shiji fortifies its position as a trusted partner in the hospitality industry’s digital transformation by remaining responsive to customer feedback and global market trends.
Our enterprise platform is built on a microservices-based, API-first architecture that ensures seamless connectivity and scalability with every hotel’s evolving needs
With a team of over 5,000 employees across 54 global offices, Shiji offers round-the-clock support and tailored solutions that meet local market needs. This blend of technical expertise, customer feedback, and international market engagement empowers it to enhance operational efficiency and guest satisfaction in diverse hospitality settings.
Success Stories in Digital Transformation
On a mission to push the boundaries of hospitality technology, it continues to empower hotels worldwide to deliver exceptional services with superior interoperability, intuitive guest-facing technologies, and a laser focus on sustainability. With more successes on the horizon, Shiji is set to transcend the role of a technology solutions provider and become a catalyst for AI-powered transformation in the hospitality industry.
Shiji's technology adoption is rapidly transforming the luxury hospitality segment, with renowned hotel chains leveraging its advanced solutions to elevate guest experiences. The Shiji Enterprise Platform (PMS), designed with a guest-centric approach, empowers luxury hotels to unlock the full potential of guest data, enabling highly personalized and seamless service delivery.
Leading luxury brands such as Chatrium Hospitality (Thailand), Park Hotel Group (Singapore), and Sudima Hotels (New Zealand) have embraced Shiji’s innovative technologies to redefine their operational and guest engagement strategies. By implementing cutting-edge solutions like the Shiji Enterprise Platform, Shiji ReviewPro, and Infrasys Cloud POS, these properties have streamlined operations, improved feedback collection, and enhanced overall guest satisfaction.
Shiji’s robust and secure platform centralizes guest information across hotel portfolios, ensuring data privacy while enabling consistent, tailored experiences for guests. As more luxury hotels adopt Shiji’s solutions, the platform continues to set a new benchmark in hospitality, seamlessly combining the power of technology with the art of delivering exceptional service.
