SimByte: Enhancing Customer Experience through Business Transformation

Great customer experience drives long-term value, and technology is one of the key elements required to achieve the same. However, in spite of the presence of several competing technologies, enterprises often stumble in choosing the most effective solution that augurs well with their business processes and needs. Addressing to the industries’ concerns, Joseph Vu, Director, SimByte, a provider of Microsoft’s Dynamics CRM and Mobile Technology quips, “Potential clients often complained that IT companies are only interested in selling them the ‘proven system’ which did not always meet their requirements.” Founded in 2008, SimByte is one such organization that is familiar with the tricks of the trade and delivers long-term benefits to clients by deploying Microsoft Dynamics Sure Step CRM software.

Joseph, a seasoned professional, knows very well that a frictionless customer experience is the key to the successes of a business, and this can be attained only through the deployment of an effective CRM (Customer, Relationship, and Management) software. This CRM Software facilitates enterprises to effortlessly access their business information, manage customer data & customer interactions, automates sales & marketing, and facilitates collaboration among employees, vendors, as well as partners. Headquartered in North Sydney, Australia, SimByte provides Custom solutions, Brand solutions and, SharePoint and Exchange Services. The Company has strong foothold across the country, which vindicates from its branch office located in Melbourne, Victoria, Australia.

Arsenal of Services
Avacent is one of SimByte’s flagship products that offers e-learning, business audit, staff performance management, customer survey services and a unique online Resource Library. An iphone product will be available shortly providing greater options for business and staff. Its compliance and management system is perfectly suitable for small to very large business, with the largest client having over 10,000 users.

Besides, SimByte’s another product has been specifically designed for the Telecommunications sector with Ordering & Invoicing, SIM management, inventory and Voice, data and SMS rating. Additionally, this product also supports customer portal component that facilitates customers to view their bills, usage and lodge complains online.
Based on CRM Dynamics, the Company’s new product-Affinity, is supposed to be released into the market with customer and membership management, event management, ticketing, purchasing and seating plan allocation. Affinity is suitable for any business that sells products to customers based around an event product and can be scaled from small functions to large-scale events.

Simbyte is also proficient in providing SSIS & SSRS set of solutions which are extensively used for reporting solutions, integration, and data transformation process.

Additionally, the company has certified staff, which renders SharePoint & Exchange services to slew of its clients. Besides, SimByte also provides a host of mobile technology to its customers’ which include HTML5 compliant applications, Geo-fencing applications, Ticket and barcode readers, innovative sign recognition application and bespoke portal applications. These Mobile Technologies have so far immensely fortified their client’s processes and helped them to grow leaps and bounds over a span of few years.

Modus Operandi
SimByte typically breaks down client’s project into multiple phases to provide a clear visibility and transparency about the project’s milestones, timelines, and budgets, apart from mitigating the risks. “It takes the guess work out of implementations and maximizes the success potential from not just an implementation perspective but also from a governance and change acceptance perspective,” says Joseph. By minimizing the complexity of requirements, meeting timeliness of deliverables, and keeping focus on the client’s budget, SimByte has achieved a steep growth trajectory so far. Joseph states, “SimByte’s years of experience in delivering CRM solutions coupled with its adoption of Sure Step provides clients with a high degree of confidence in being able to deliver the right solution within the timelines and budget.”
The company’s competent technical staffs are the organization’s biggest asset. By adopting a flexible approach and applying a pragmatic and honest approach in scope and project management, the Company’s dynamic resources meets the current and future requirements of the clients. These vibrant resources serve as subject matter experts for diversified sectors such as Pharmaceuticals, Not-for-Profit, Entertainment, Government, and Telecommunications. Some of the elite clients of SimByte include Victoria Racing Club, Racing Victoria, Compass Group Catering, Rydges Hotels, Vodafone, Mantra, HT Solutions and the Royal Commission into Child Sexual Abuse.

Building Towards a Bright Future
Simbyte’s utmost dedication in delivering true customer satisfaction has earned the Enterprise plethora of prestigious awards such as Microsoft Partner Network in 2010, a vmware partner award in 2011, Qassure Accredited Business award in 2013, certified PCEHR Integration provider award in 2014 and SimByte Completion for High Performance Data Center among many others. Going forward, the company is planning to build its own membership and events management functionality within Dynamics CRM, a native iPad app for access to Dynamics entities and a mobile responsive Dynamics customer portal to upload documents directly into CRM. “We plan to take our mobile applications to the next level and the future will see us bringing secure and innovative pharmaceutical applications to the mobile platform,” saying so Joseph signs off.