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Retailers, hotels, airlines, and other establishment owners must quickly adapt to new changes in payment methodologies or new avenues to store data, which allows them to expedite payment processes. The current pandemic situation is also acting as a stimulant for these businesses to integrate advanced point of sales (POS) technologies, as the resourcefulness of mobile and e-payments is on the rise. Aside from payment methods, trends such as voice search, virtual and augmented reality, facial recognition, and the Internet of Things have made way into almost every industry. These integrations have resulted in the implementation of smart speakers in hotels, virtual reality tours from travel companies, and seamless ways to check-in without queueing in line at the front desk. Assisting businesses with the integration of POS technology through simplified and cost-efficient products is SPEED POS. The company offers a portfolio of comprehensive services and products for hospitality management.
SPEED POS started operation in 2007 and has since grown to become one of Vietnam's exceptional hospitality service providers. The company has successfully implemented its customercentric philosophy into all products and services, thereby offering clients an efficient one-stop solution for all their necessities. "Our customer-centric philosophy is well translated into the solutions we offer and the services we deliver," states Luan Khanh, CEO.
Following this principle, the company offers clients a bundle solution rather than disconnected software licenses and hardware components, in turn enabling clients to gain distinctive advantages at a reasonable cost.
By facilitating smart and intelligent automated conversations with customers on a plethora of messaging apps and websites,we enable enterprises to take customerexperience to the next level
The company provides restaurants, theme parks, hotels, and canteens with well-structured products to improve their workflow management. Through the adoption of new technologies, SPEED POS offers innovative kitchen display systems (KDS), cloud inventory management (CIM), and QR/bank payment methods to overhaul the management of a food and beverage establishment. A unique tool that stands out is CIM; it allows a restaurant to keep track of inventory, profit on each sale transaction, manage food waste, and even connects with suppliers through the cloud. To further assist a restaurant, the company has developed a smart loyalty application that helps them easily start a campaign, perform analysis, and target consumers on the cloud to obtain actionable insights that can be used to enhance customer experiences. By translating innovative trends and developments into even more useful products and services, the company has created a cashless theme park solution to operate both park and family entertainment centers. SPEED POS validates a wristband with RFID technology that grants customers access to turnstile entry, an F&B retail counter, and an RFID locker, all of which are geared to provide a seamless customer experience. The firm also uses RFID technology in canteen management with a payment express counter that can recognize a bowl or plate in a tray to compute and obtain the bill of materials. The counter also allows guests to pay via their subsidized account using a QR code or RFID card. Interestingly, the company offers hotels with property management systems (PMS) incorporated with AI to provide advanced features for the front desk, check-in kiosk, restaurant/bar POS, booking engines and maintenance functions. With the PMS, hotels can now use facial detection to verify guests or even grant them access to theme parks without any other identification.
Proving the success of SPEED POS products is Intel Byte Cafe in Vietnam; the POS expert provided Intel with intelligent terminals for their 15 food courts and 11 stores. With the assistance from SPEED POS, the food court enabled cashless payments; the inclusion of eight Kiosk systems soon allowed employees to top up e-wallets with their credit cards. Owing to such successful collaborations, the company has been growing steadily since its inception as one of the first POS providers to capitalize on the opportunities offered by the marketplace. Accompanied by reliable partners like PAR Tech, roomMaster, and Advance Retail, the company provides quality solutions and services in over 51,000 businesses worldwide.