Superhub has been recognized by APAC CIOOutlook Magazine as the recipient of “Top Microsoft Solution Companies,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with Serena Cheung, Director for One Commercial Partner and Small, Medium & Corporate Customers of Microsoft Hong Kong and Eddy Kuk.

Superhub
Reinforcing All-Round Digital Transformation

Serena Cheung, Director for One Commercial Partner and Small, Medium & Corporate Customers of Microsoft Hong Kong and Eddy Kuk, Management Director

As the cloud grows at a frenzied pace, corporate IT, especially SMEs, find themselves struggling to keep up with the rapid pace of cloud adoption. The expansion of cloud apps is revealing huge vulnerabilities in the cloud security strategies of organizations that do not have the right processes in place to effectively manage security incidents. With very limited IT resources to comprehend and design a secure cloud solution, and to cover the important phases of migrating from on-premises to the cloud, what organizations need is a full managed services provider that would assist them in their digital transformation. Awarded by Microsoft as the Top Direct Cloud Solution Provider (CSP) with Gold Competency in five categories, Superhub offers a full spectrum of Microsoft cloud applications, including Microsoft 365, Azure and managed services, and business applications on Microsoft Power Platform, AI and Chatbot. The company allows its customers and partners to capitalize on the growing demand in infrastructure- and platform-as-aservice (IaaS and PaaS) and data analytics solutions built on Microsoft Azure. “Our mission is to empower corporate customers to #worksmarter with cloud solutions,” says Eddy Kuk, Managing Director, Superhub.

Microsoft Partner Superhub offers unique “Azure+” managed services that assist customers in subscription and change management, IT support, and technology adoption with best practices that maximize the return of investment from Microsoft technologies. “By leveraging our 7x24 managed services, independent software vendors (ISVs) of all sizes can join in the ecosystem of customers and ISVs that are deploying business applications on Azure,” adds Leo Lee, Engineering Director of Superhub.

Superhub’s Azure+ managed services program empowers customers to use Azure’s various workloads by providing support as well as infrastructure architects’ expert advice to guide them along the entire cloud transformation life cycle from planning and assessment to support and optimization.

Our mission is to empower corporate customers to #worksmarter with cloud solutions

By leveraging the one-stop consultancy, migration, and managed services from Superhub, corporate IT can offload routine support and focus their resources on more strategic initiatives that can help them in expansion and increased revenue.

Having developed a strong know-how of the cloud, Superhub shares the latest cloud technologies in its Cloud Experience Center and conducts regular seminars to corporate customers, with seasonal topics being Windows Virtual Desktop Solution (WVD), business continuity solutions, including backup and disaster recovery solution, among others.

In an effort to provide great friendly support, Superhub aims at delivering high SLA up to 99.99 percent with same-day ticket closure rate over 90 percent and a 97 percent satisfaction rate. With an Online Market Place that is first in the market, Superhub delivers flexible, tailored deployment options with pay-as-you-go or reserved instance subscription for its cloud services, including private cloud, hybrid cloud, or public cloud.

With distinguished customers that include Yue Hwa, EPIC, and Ponytech, Superhub is among the leading cloud solution providers in Hong Kong. Superhub was the proverbial knight in shining armour for Yue Hwa, the Chinese retailer that encountered a major outage due to infrastructure bottlenecks from a previous data centre hosting service, affecting its business globally. After a thorough POC, the Chinese retailer went for Superhub’s Azure+ managed service, which more than met their expectations for the migration of their Microsoft Dynamic NAV infrastructure to Azure. Superhub’s transparent updates on the performance of its IaaS enabled Yue Hwa to plan its purchase of Azure+ by reserved instances or pay-as-you-go, ensuring savings on operating costs.

As one of the very few cloud solution providers (CSP) in Hong Kong, Superhub’s direct CSP license covers 14 regions in the Asia Pacific. With the vision to become the No. 1 CSP and MSP in Hong Kong and expand into Asia Pacific Region, the company has plans of extending its foothold to the Greater China region in the coming years.

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Company
Superhub

Management
Serena Cheung, Director for One Commercial Partner and Small, Medium & Corporate Customers of Microsoft Hong Kong and Eddy Kuk, Management Director and Leo Lee, Engineering Director and Freda Ho, Director of Marketing

Description
Superhub is focused on offering hosting and cloud based solutions to Enterprises in Hong Kong and nearby regions, primarily by way of utilising cutting edge Microsoft technologies. As one of the leading cloud solution providers in Hong Kong, Superhub offers a full spectrum of Microsoft cloud applications and infrastructure services as well as other cloud based security, back up and domain applications. To ensure that its clients enjoy a superior cloud experience, Superhub not only provides round-the-clock hotline support, but also offers one time and/or on-going professional service on project or consumption basis in order to support clients’ changing needs.