TIK Systems has been recognized by APAC CIOOutlook Magazine as the recipient of “Top Aviation Tech Solutions Companies,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with Roland Heller, Managing Director.

TIK Systems
Future-Proofing Airline Retailing Capabilities

Roland Heller, Managing Director

Airline retailing powered by the adoption of new distribution capability (NDC) place consumers at the center of the shop, order, and pay ecosystem. Today, customers want a personalized, efficient, and seamless ticketing experience delivered through novel technologies that enable richer customer engagement and dynamic offer creation. This is leading numerous airline companies to seek reliable partners that can cope with ever-evolving consumer expectations.

"Unlike Most Airline Retailing Solutions That Offer Standalone Software-Based Retail Chains With A Single Solution, Oops Is A Ground-Breaking, Cloud-Based Platform That Holistically Transforms A Pss"

At the forefront of re-imagining airline retailing processes through best-of-breed solutions is TIK Systems. TIK Systems developed its first passenger service system (PSS), tikAERO, in 2004. Since then, the company has continued to develop new and customizable solutions in-house to support the old and new standards of airline retailing. Presently, TIK Systems offers a modular and user-friendly PSS named one-order-passenger-servicing (OOPS).

“We support airline retailing by setting new standards for customer and passenger experiences with simplified processes that maximize revenues while complying with industry standards,” states Roland Heller, Managing Director at TIK Systems.

Unlike most airline retailing solutions that offer standalone software-based retail chains with a single solution, OOPS is a ground-breaking, cloud-based platform that holistically transforms a PSS. At its core, OOPS comprises a state-of-the-art e-commerce engine that integrates current and future industry trends to create and distribute personalized retail solutions in real time. Through its comprehensive modules, including modular airline software, scalable JSON API-driven ticketing, powerful messaging for airline communication hubs, and a robust gateway for airline product distribution, OOPS is empowering the next generation of cloud-based PSS solutions.

Conventionally, airlines pay nearly double the cost to upgrade their existing infrastructure with additional features. TIK Systems bypasses this issue by allowing clients to replace their older system with a new one cost-effectively and without disrupting the endeavors driven by the legacy infrastructure. This ensures the seamless continuum of operations, distribution, and sale through a novel module that enables hassle-free integration of new products to the existing PSS.

Another differentiating aspect is TIK Systems’ emphasis on providing a unified user interface (UI) that consolidates various business processes across an airline. Its customer excellence is driven by a seasoned team of industry experts who leverage their vast know-how to offer professional advice on NDC opportunities, flexible retail applications, and faster go-to-market strategies.

We Support Airline Retailing By Setting New Standards For Customer And Passenger Experiences With Simplified Processes That Maximize Revenues While Complying With Industry Standards

In one of its successful client collaborations, TIK Systems assisted an airline in reliably transitioning from their deeply-rooted legacy platform to a new system. Initially, as the incumbent deployment had been in use for over eight years, the customer was concerned about transitioning their vast datasets of sensitive information. Once OOPS was deployed, the airline could establish a modern, scalable platform for electronic ticketing, miscellaneous documentation, precise and timely reporting, and flexible web-service APIs using JSON that enables access to a vast information database.

TIK Systems is a trusted provider of modern business technology solutions for the airline industry, delivering business transformation, process improvement and enhanced return on investment for customers around the world.