uMax Data has been recognized by APAC CIOOutlook Magazine as the recipient of “ Top Cognitive Solutions Companies in Hong Kong,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with Dr. Angus Cheong .

uMax Data
Innovative Solutions for Data-driven Success

Dr. Angus Cheong , Founder

In this era of ever-expanding possibilities offered by artificial intelligence (AI), machine learning (ML) and the latest technologies, the art of fostering social intelligence (SI) has become an essential strategy for organisations seeking to enhance human interaction, gain refined insights into intricate social dynamics and deliver tailored experiences with utmost precision.

Yet, navigating the intricate realm of AI and discovering an ideal solution provider can be daunting, demanding education and adaptability to embrace this transformative technology. Enter uMax Data, a distinguished organisation of eminent specialists that stands out as an enterprise poised to provide unrivalled support to clients across diverse sectors.

“We help our clients actuate their data usage and create business value in terms of working efficiency, building up and improving brand image, timely making informed decisions, and increasing revenue or profit,” says Dr. Angus Cheong, founder of uMax Data. Due to its unwavering mission to impart to its clients a profound understanding of the intrinsic worth nestled within data, the firm excels in social listening and customer experience platforms, unravelling the intricate dynamics and relationships among all stakeholders within an organisation.

The company specialises in three core areas. It first employs many methodologies to gather data from diverse sources, spanning offline and online channels like surveys, APIs, web scraping, and seamless integration with client systems. Proprietary methodologies and cutting-edge technology enable uMax Data to efficiently process vast amounts of data, serving as the bedrock of its comprehensive services.

Second, uMax Data delivers insightful customer analysis based on meticulously collected data, unlocking hidden patterns and invaluable insights.

Last, the company offers innovative cloud-based platforms and systems that allow clients to access personalised analysis and effortlessly peruse the organisation’s deliverables, fostering collaboration and active stakeholder engagement.

uMax Data harnesses cutting-edge natural language processing (NLP) technologies, optical character recognition (OCR) algorithms, and machine learning to transform unstructured textual data, images and videos into structured formats.

While artificial intelligence plays a pivotal role, the essence of human intelligence remains integral to ensure the system’s accuracy and yield optimal results.

The company proudly boasts an impressive portfolio of products that includes renowned offerings like xMiner, DiVoMiner, Hong Kong Pulse, LawMiner and an upcoming gem named ModerateCAT.

xMiner and DiVoMiner share similar infrastructures and frameworks that cater to commercial use and academia, respectively. xMiner, a cloud-based Software-as-a-Service (SaaS) platform, seamlessly integrates real-time streaming data from diverse sources such as social media, websites and client touchpoints, enabling customers to harness invaluable insights at their fingertips.

On the other hand, DiVoMiner stands as an analytical tool tailored for professors and postgraduate students, empowering them to effortlessly upload their research data and apply proven content analysis methodologies. This groundbreaking platform automates and expedites analysis while offering captivating data visualisation capabilities.

We help our client actuate their data usage and create business value in terms of working efficiency, building up and improving brand image, timely making informed decisions, and increasing revenue or profit

Hong Kong Pulse, a simplified version of xMiner, functions as a social listening and analytics platform that automates data analysis and visualisation, enabling clients to dive deep into social dynamics.

uMax Data also revolutionises LawMiner, a product that previously analysed legal documents and court cases using proprietary algorithms, by incorporating the immense power of ChatGPT and other GPT models.

ModerateCAT, an AI-powered customer experience moderation platform, primarily focuses on customer engagement across social media platforms, allowing users to seamlessly connect their accounts, interact with followers, deploy automated chatbots, and monitor performance through stored and analysed data.

Collaborating with clients across diverse industries, including finance, NGOs, industry associations and academia, uMax Data has recently forged significant partnerships with prestigious academic institutions like the University of Nottingham Ningbo in China for impactful research projects. By providing the DiVoMiner platform to professors and students, uMax Data has facilitated research on pressing topics like the United Nations’ Sustainable Development Goals (SDGs). This platform has empowered researchers to analyse data related to the SDGs, visualise their findings, and disseminate their insights through conference papers and journal articles.

At the forefront of social intelligence, uMax Data stands tall as a leading organisation that utilises AI, ML and innovative technologies to unlock the true potential of data for its clients. Using a diverse range of products, strategic collaborations and an unwavering commitment to social responsibility, uMax Data leaves a profound impact across various sectors, offering actionable insights, empowering decision-makers and enabling organisations to flourish in the digital age.