APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Field Service
    • Wavecell
    Previous
    Next

    Wavecell: Facilitating Real-time Communications on Field

    Olivier Gerhardt,CEO & Co-founder, WavecellOlivier Gerhardt, CEO & Co-founder
    ‘Building the right communications platform and channel’ is the founding principle of Wavecell, a company established in 2011, committed in being the leading cloud communications platform provider in the APAC region.

    Olivier Gerhardt, CEO and Co-founder of Wavecell, strongly believes that continuous innovation is required in the field of communications to bring value to customers and solve their pain points, especially the field services sector. In most cases, a field services engineer will need to continuously phone its head office to ask for support in solving onsite issues. These back-and-forth conversations often result in unclear explanations and further delay down-time. To address the challenges brought about by this passive approach, Wavecell delivers a more comprehensive approach in the form of Live Video Interaction. Based on web real-time communication (webRTC), it can be easily integrated into mobile applications and websites.

    With Wavecell’s Live Video Interaction solution, a device and a stable internet connection is all a field technician will need in order to get connected to an expert in real time when a problem occurs. “Unlike the traditional way, our Live Video Interaction simplifies and digitizes field services experiences,” says Gerhardt.

    Wavecell’s cloud communications platform, today supports both Live Video Interaction and Messaging Solutions (mainly SMS). The messaging solutions can be integrated and serve as triggers, sending automated SMS to field technicians with real-time updates of uptime or downtime on the field.
    Once the messaging solution gained stability, Wavecell added Live Video Interaction into its solution suite to better meet the needs of their customers.

    Gerhardt first observed that most of the free video calling platforms in the market were primarily for social interaction and simple video calls. Also, these existing platforms fail to support an interaction of multiple teams that need to communicate together at a given point of time. Amid all this, Wavecell’s video solution emerged as a ground-breaking solution for the existing shortcomings. By easily integrating into users’ existing applications, the solution provides additional features such as annotation, screen sharing, co-browsing, geolocation, capturing HD pictures, video call recording, and thus boosting and digitizing user experiences.

    While messaging and Live Video Interaction remain standalone solutions, they can also be packaged as a whole solution. The uniqueness of Wavecell’s offering is its mixed channel and broad communications platform made available through simple API for customers to get connected to the platform easily.

    Owing to these capabilities, insurance companies are increasingly in favour of Wavecell’s solutions to decrease the time taken for claim approvals such as remote car inspections. The insurees, using the Live Video Interaction, can show the damages to the claims officer and process claims on the spot. Over the last five to six years, the company has been delivering its solutions to banks, fintech, insurance, and other industries that have field services operations. Apart from its continuous efforts to strengthen its technology capabilities, Wavecell is also building its presence in several countries, with a special focus on Southeast Asia, to address customers’ requirements on all levels - global, regional, and local.

    Currently, Wavecell is working to ensure that its customers can communicate with users through other messaging applications such as WhatsApp, Facebook Messenger, Line, WeChat, and Viber. For this, the company is currently building an IP messaging solution that aggregates all the messaging apps. According to Gerhardt, most countries have fragmented communications base, and as such Wavecell is hoping to provide a single API for customers to interact easily with users on any messaging app. In days to come, Wavecell plans to offer more communication channels under its umbrella of cloud communications offerings, including IP Messaging.

    “Our roadmap is to build real-time communication technologies, for businesses to communicate with their users in as many channels as possible but through one single gateway—Wavecell,” concludes Gerhardt.
    Previous
    Next
    Share this Article:
    Tweet

    Wavecell Info

    Company
    Wavecell

    Headquarters
    .

    Management
    Olivier Gerhardt, CEO & Co-founder

    Description
    Helps businesses to enhance customer experience with its messaging and live video interaction solutions

    2018

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    CIO Speaks

    Previous Next
    Cloud Computing: Pharma Takes the Plunge

    Andy Newsom, SVP & CIO, CSL Behring

    WiFi 6, 5G and the Internet of Things (IoT)

    Mark Badal, CIO, IT&E

    In Augmented Reality, Size Matters

    Jason Blackman, CIO, Carsales.Com

    Enhancing Customers

    Marc A. Hamer, VP & CIO, Babcock & Wilcox Enterprises, Inc.

    Cloud or On-Premise? When Would The Question End?

    Kevin Soh, CIO and Director, e-Strategies, BH Global Corporation

    Responsible AI: The Human-Machine Symbiosis

    Sal Cucchiara, CIO & Head Of Wealth Management Technology, Morgan Stanley

    Asian Development Bank: Using Emerging Digital Technologies for the Common Good

    Shirin Hamid, CIO, & CTO, Asian Development Bank

    Diversity and Inclusion can Drive Better Solutions for Clients and Employee Engagement

    Linda K. Lannen, CIO & Sr. VP, Kleinfelder

    Cyber Security - Integrated enterprise approach required to address the multifaceted challenges

    Sumit Puri, CIO, Max Healthcare

    The Great Tech Arms Race: How Changing Consumer Behaviour and Expectation is Driving Ecommerce Transformation

    Brett Raven, CIO, Big Red Group

    Relying On Technologies To Transform Data Into Information

    Mark Ohlund, CIO & Sr. V.P., Armada Supply Chain Solution

    3D Printing Requires Wildly Different Thinking

    James MacLennan, SVP & CIO, IDEX Corporation

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/wavecell