ZeeVaa Communications: Boutique Consulting for Contact Center
Toshiaki Suzuki, Chief Strategy Officer and Nobuo Sato, CEOIllustrating the company’s extensive service capabilities, Suzuki mentions how Zeevaa helped Rakuten Communications, a group company of global innovation leader Rakuten, Inc, an information and communications technology company, develop a new platform for its contact center services. At the request of Rakuten Communications, ZeeVaa assisted in the research, evaluation, and selection of products and services from within and outside Japan that were utilized in their service platform for contact centers.
After the selection, Zeevaa provided support for project management, system construction, localization, and launched a new service called “Connect Storm.” Currently, ZeeVaa continues to provide support services in all phases from sales to daily operations.
ZeeVaa’s business scope constitutes the entire call center system life cycle. The company responds to client requests by combining solutions provided by domestic and foreign contact center technology vendors such as Avaya and Genesys to name a few. Consequently, clients can choose a solution that suits their budget and complements the experience and skills of their personnel. This, in turn, enables them to deploy better products and services. ZeeVaa develops any function that is not provided by major vendors, for instance, the team has built softphone, seat map, and wallboard applications for products such as Genesys PureCloud Platform and Genesys Pure Engage. Furthermore, ZeeVaa’s prowess extends to developing computer telephony integration (CTI) systems widely used in contact centers and linking them to other applications such as integrated customer response systems. “We are familiar with legacy CTI products, and propose solutions that make use of our customer’s existing products,” adds Suzuki.
Recently, ZeeVaa has launched a product called Contact Series, which provides powerful support for contact center operations by displaying the status of calls and agents and sending alerts about operational problems in real time. It also supports multiple PBX providers and makes it easy to deploy services. Depending on the provider, the service can be started in as little as one business day. Contact Series includes Smartphone de contact, a web browser-based application that allows customers to interact with an operator through voice video, and text from a smartphone. Map de contact, a seating chart cloud service helps manage and monitor contact center operators within an office location. Additionally, Wall de contact, a bulletin board service displays call center key performance indicator information in a layout desired by the customer.
Moving forward, ZeeVaa aims to utilize artificial intelligence to analyze the data of customers held by contact centers and provide insights for achieving operational excellence. With the company handling an ever-increasing number of projects, ZeeVaa is poised to be a leading solution provider in the contact center space.
ZeeVaa’s business scope constitutes the entire call center system life cycle. The company responds to client requests by combining solutions provided by domestic and foreign contact center technology vendors such as Avaya and Genesys to name a few. Consequently, clients can choose a solution that suits their budget and complements the experience and skills of their personnel. This, in turn, enables them to deploy better products and services. ZeeVaa develops any function that is not provided by major vendors, for instance, the team has built softphone, seat map, and wallboard applications for products such as Genesys PureCloud Platform and Genesys Pure Engage. Furthermore, ZeeVaa’s prowess extends to developing computer telephony integration (CTI) systems widely used in contact centers and linking them to other applications such as integrated customer response systems. “We are familiar with legacy CTI products, and propose solutions that make use of our customer’s existing products,” adds Suzuki.
Recently, ZeeVaa has launched a product called Contact Series, which provides powerful support for contact center operations by displaying the status of calls and agents and sending alerts about operational problems in real time. It also supports multiple PBX providers and makes it easy to deploy services. Depending on the provider, the service can be started in as little as one business day. Contact Series includes Smartphone de contact, a web browser-based application that allows customers to interact with an operator through voice video, and text from a smartphone. Map de contact, a seating chart cloud service helps manage and monitor contact center operators within an office location. Additionally, Wall de contact, a bulletin board service displays call center key performance indicator information in a layout desired by the customer.
Moving forward, ZeeVaa aims to utilize artificial intelligence to analyze the data of customers held by contact centers and provide insights for achieving operational excellence. With the company handling an ever-increasing number of projects, ZeeVaa is poised to be a leading solution provider in the contact center space.
