2nd Office: The Emerging Name in e-Commerce Outsourcing

"E-commerce is really about the bottom-line; volume is crucial, but at the end of the day it is all about profits," asserts Carlo Silva, CEO of 2nd Office, a Philippines-based e-commerce offshoring and outsourcing company delivering cost-effective, scalable, and reliable workforce. With the ability to let failures last ephemerally, the young and dynamic entrepreneur has forged a company that supports some of the top 500 internet retailers and Top 50 Amazon Sellers, and Small to Medium Enterprises in Automotive, Retail, Software, and Technology sector. Regarded as an e-commerce outsourcing expert, Silva's passion and thought leadership has enabled 2nd Office to successfully serve the world's largest online markets namely - the U.S., UK, and Australia.

Specialising in Amazon, eBay, Wal-Mart, Jet, NewEgg, TradeMe, and other online marketplaces and powered with the ability to handle the entire spectrum of e-commerce tasks, the company's services include product information management, customer services, offshore staff leasing, English language services, and web development. For their Amazon clientele base, the company's streamlined services include listing creation and optimisation, virtual assistance, photo editing, customer support and feedback removal, and market research. Apart from providing services cheaper than in-house hiring, the company's turnkey automated re-pricing offering, visually stunning and compliant product imagery, and comprehensive market reports are some of the ingredients that help 2nd Office project itself as a 'secret weapon to beat competition.

The company also aids in online presence management by boosting brand awareness on social media platforms such as Instagram, Facebook, and Twitter, keeping a tab on unauthorised sellers, catering to customer product feedback, and managing suppressed inventory.

Having gained a global perspective, the company has a repository of knowledge coupled with the ability to handle different software and implement multi-prong strategies and business tactics from round-the-world. What truly segregates the company from the existing lot is that the company is more of an offshoring solution provider than outsourcing. Assembling a suite of highly skilled, proficient in global lingua franca - English, and legally employed individuals, the company deploys staff that works exclusively for their clients' business, emulating client's ‘2nd Office’. Consequently, the company provides clients with operational control, giving them the opportunity to interview the individuals selected. Having served top runner sellers, Silva adds, "2nd Office's customisable services have helped clients increase revenue, cut cost, increase bottom-line without sacrificing talent."

'Fantastic, terrific, and value for money' are the adjectives customers use to describe 2nd Office's services. Operating round-the-clock and assisting businesses to build an extremely talented outsourcing team, 2nd Office's clients have reported a 107 percent business growth, 92 percent client retention, and up to 70 percent operational and labour cost reduction. While the e-commerce industry has one of the highest turnover rates, baffling even the mega giants in the landscape, 2nd Office's unique work culture and symbiotic approach towards its offshore/outsourced staff are the principle attributes contributing to the company's highest retention rate compared to competitors. Aspiring to be the number one business process outsourcing company in the Philippines, 2nd Office strictly aims to target the e-commerce sector. Their pursuit of this mammoth ambition is the amalgamation of high-quality talent trained in cutting-edge technology, a work culture that is not only rewarding but drives productivity, and as warm of thriving business bottom-line.