Truong Ta, CEOCaresoft offers an omni-channel cloud contact center and sales force automation software for SMB organizations. The company’s contact center is built with the industry's expertise and offers comprehensive functions to help businesses standardize their process, improve productivity, optimize the operation, and deliver a better customer experience. "Caresoft is the only truly omni-channel contact center in Vietnam and ASEAN countries with the voice gateway for the local phone number,” says Ta.
The company’s solution is primarily designed for teams with a few to hundreds of customer service agents who support inquiries over a breadth of voice, digital and social communication channels.
The solution offers multi-channel customer interaction and unified system integration along with the consolidation of communication channels such as Switchboard, Live Chat, Facebook, OTT, SMS, Email. Connect CRM / ERP / POS / eCommerce. As a SaaS offering, the solution is highly usable and has a broad and deep set of multi-channel customer service capabilities that include case management, omni-channel capabilities, smart dialer, knowledge management, and business intelligence. In addition, Caresoft provides businesses 360-degree customer view with interaction histories from voice, website, email, and social network together with order histories via API. With this information, clients can have customer insight to improve their services and can personalize their communication for a better customer experience. “Our solution empowers clients to grow customer database and help them optimize their operations from marketing, sales to services and ready for a big data era,” adds Ta.
Citing a customer success story, Ta talks about Bibomart, which is the largest retail chain for mom and baby products in Vietnam with 200 stores country-wide. The client implemented Caresoft in 2016 and had been steadily expanding its use - adding new teams to the system. Over the years, the client’s online sales team sustained 15 percent revenue while number of store growth tripled with the same number of FTE, CSAT 88-90 percent, and ticket volume growth of 150 percent. “Caresoft helped in consolidating Bibomart’s customer interaction and database for meaningful conversation in sales and better execution of customer care campaign.”
In another instance, the second-largest insurance company in Vietnam, PVI, implemented Caresoft in 2018. Caresoft’s system helped PVI streamline the claim process and customer support. By connecting customer – call center – field agent, Caresoft helped PVI to shorten the claim process from 5 days to 2 days. “This is a Caresoft version for insurance industry, helping insurers simplifying their IT footprint, operation efficiency and better customer experience,” says Ta. Caresoft has met all requirements of a world-class enterprise contact center trusted by numerous clients. This way, the company is committed to making contact centers easier, simpler, and faster for its clients.
Citing a customer success story, Ta talks about Bibomart, which is the largest retail chain for mom and baby products in Vietnam with 200 stores country-wide. The client implemented Caresoft in 2016 and had been steadily expanding its use - adding new teams to the system. Over the years, the client’s online sales team sustained 15 percent revenue while number of store growth tripled with the same number of FTE, CSAT 88-90 percent, and ticket volume growth of 150 percent. “Caresoft helped in consolidating Bibomart’s customer interaction and database for meaningful conversation in sales and better execution of customer care campaign.”
Our solution empowers clients to grow customer database and help them optimize their operations from marketing, sales to services and ready for a big data era
In another instance, the second-largest insurance company in Vietnam, PVI, implemented Caresoft in 2018. Caresoft’s system helped PVI streamline the claim process and customer support. By connecting customer – call center – field agent, Caresoft helped PVI to shorten the claim process from 5 days to 2 days. “This is a Caresoft version for insurance industry, helping insurers simplifying their IT footprint, operation efficiency and better customer experience,” says Ta. Caresoft has met all requirements of a world-class enterprise contact center trusted by numerous clients. This way, the company is committed to making contact centers easier, simpler, and faster for its clients.
