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The call center is not only a primary customer touchpoint; it is where first impressions are made. Creating a lasting impact on customers is the top priority for every company, especially in Japan, where a strong sense of hospitality is at the heart of every business. As call center agents are key to delivering a superior experience, organizations are looking to arm them with tools to enable significant improvements in how they cater to clients.
To realize the ideal call center, ComDesign equips organizations with its one-of-a-kind CTI platform to help them deliver a superior customer experience. The architecture of ComDesign’s cloud based CTI platform–CT-e1/SaaS–differs from that of traditional PBXs, which consist of an external line (trunk) and an extension.
CT-e1/SaaS” covers the general functions related to telephony communication and its management required by CTI. Such an approach ensures that users who are accustomed to on-premise CTI, such as AVAYA, will not be dissatisfied with the utility of this platform. ComDesign’s unique architecture does not require extensions, enabling mobile phones and other devices to connect via PSTN, as well as real-time communication through WebRTC. Highly flexible, the platform architecture is designed to work seamlessly and integrate with other systems, such as IoT products.
Architectural Simplicity-driven by Purposeful Functionalities
“Not only in its architectural differentiation, our high performance CTI platform stands out in terms of service delivery as well. In the traditional IT industry, if a user needs a unique function that is not included in the package, it requires paid development work by the provider,” adds Mr.Terao. In contrast, ComDesign leverages a service concept called CXaaS (Customer Experience as a Service) to meet the development needs of each user and provide them with superior functionality with simplicity at no additional cost.
ComDesign’s flexible platform and “CXaaS” service concept are geared toward matching the evolving needs of call center agents, resulting in a quantum leap in performance.
The company customizes each development for our customers and works closely with our engineers to provide any necessary technological modules for their venture.“Easy trial and error services are the most important factors to realize ideal communication,” explains Kenji Terao, President and CEO of ComDesign.
Not Only In Its Architectural Differentiation, Our High Performance CTI Platform Stands Out In Terms Of Service Delivery
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