APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    Enterprise Chatbots: The New Face of Customer Service

    Today, people demand an all-day-customer-service wherein they can call companies, enquire, and get their needs addressed as soon as possible.  

    Enterprise Chatbots: The New Face of Customer Service

    By

    Apac CIOOutlook | Thursday, January 01, 1970

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    Today, people demand an all-day-customer-service wherein they can call companies, enquire, and get their needs addressed as soon as possible.To fulfill this demand, companies are investing heavily in the customer service domain. But behind the scenes maintaining a large workforce and training them are getting unrealistic and burning holes in wallets.

    Chatbots could very well be the remedy under present circumstances which dictate companies to enhance customer engagement but in budget-friendly ways. Chatbots are computer programs which use Artificial Intelligence to understand a company’s policies and communicate with customers either by auditory or textual methods. According to a study by Gartner, by 2020, 85 percent of all customer interactions will be done using these programs. However, before deploying chatbots, a company should understand the services it wants to offer to its customers and strategize accordingly.

    Check Out: Top Enterprise Technology Startups

    We can definitely say that chatbots are changing customer service for the better. These programs are used all day and put to repetitive tasks. They do not commit errors and thus deliver better customer experience. Chatbots are engaged to answer FAQs while the dedicated service employees are busy on other lines. These AI-powered chatbots are slowly dominating over the human involvement in the customer service sector. Companies use chatbots to integrate with social media platforms and create live communication forums where customers can ask for or exchange information all day.

    Customer satisfaction is the supreme priority of any company. By using chatbots, this feat can be easily achieved. Thus, by deploying enterprise chatbots, companies can reduce costs, the workload on employees, and in the whole process deliver a great service experience to their customers.

    See Also: Top Chatbot Solution Companies

    More in News

    Deploying Big Data Analysis to Develop IoT Solutions

    Deploying Big Data Analysis to Develop IoT Solutions

    Revolutionizing Transport Management with IoT and AI

    Revolutionizing Transport Management with IoT and AI

    Rising Significance of Hybrid Cloud

    Rising Significance of Hybrid Cloud

    Transformative Power of Machine Learning

    Transformative Power of Machine Learning

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/enterprise-chatbots-the-new-face-of-customer-service-nwid-4856.html