Whats Next in Field Service Innovation?

From this year onwards, the technology is going to turn the tables for the field service management domain. Let's have a look at some trends that change the face of the field service solution platform.

Apac CIOOutlook | Friday, April 10, 2020

From this year onwards, the technology is going to turn the tables for the field service management domain. Let's have a look at some trends that change the face of the field service solution platform.

FREMONT, CA: Modern field service industry trends are shifting focus. They not only help in highlighting how to make processes more efficient but also how to change field service from a cost center to a profit-generating operation. Field service automation is helping to generate faster revenue, minimize costs, increase productivity levels, ensure quality, accuracy, and consistency, and more, making it one of the fastest-growing field service industry trends.

Field service automation software manages and automates slow and complex tasks, such as scheduling, dispatch management, contract, SLA and warranty management, inventory management, and more, to streamline the operational process and enable your employees to focus on more pressing issues. Let's have a look at some of the technological innovations in field service in 2020.

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

Machine Learning and Artificial Intelligence

ML utilizes statistical equipment allowing the systems to learn from data as it runs. ML is a significant component of a new generation of routing and scheduling skills that improve service using a time-based, predictive, self-learning routing engine. Also, ML optimizes other aspects of the field service, comprising the job assignments without human intervention. AI is wrapped around this and permits the customers and employees to access information using chatbots and receive personalized recommendations relevant to the service call.

Mobility

Since its inception, field service has always been mobile to some extent. With real-time and offline data, the field service technicians can provide value-add services directly from their mobile device without the customer calling the service department back to order those same services, enabling a seamless and smooth customer experience.

Check Out: Top Field Service Companies

Automation

For a corporation, automation inspires visions of robots and assembly lines. To a marketer, it means building critical, dynamic digital marketing programs that engage audiences until the desired action takes place. In the field service, automation enables service reps to be more efficient and drive revenue. Key customer and inventory data connect to the front and back-office applications that allow people to ask questions and get answers without speaking to a human – freeing up valuable time for higher-value customer interactions.

More in News

Evolving Role of Surveillance in Security

Surveillance cameras are commonly perceived as vigilant observers, aimed at deterring crime. In reality, many of these cameras serve a passive function. They primarily act as a deterrent or offer valuable evidence when incidents occur. For instance, if your vehicle is stolen, you often hear, “Check the CCTV footage.” Although they are not constantly actively monitoring, these cameras play a crucial role in promoting safety and providing insights after an event has taken place. This scenario is however changing, and fast. Artificial intelligence is aiding surveillance cameras with the appropriate acumen to help the ‘watchful eyes’ to analyze live video footages, without requiring any human to govern it. This can be highly beneficial for public safety as it would help police and first responders to spot crimes and accidents easily. On the other hand, biometrics, which has remained a part of the security narrative for years now, is maturing evermore rapidly; allowing for retinal scanning, facial recognition, and even sitting posture, heartbeat, and body scent to recognize a human being. The age of privacy may have fallen behind, but security is still something everyone has to consider. Turning at the corner of a new reality, where abundantly available personal information makes it possible for criminals to target practically anyone, one would need to do more than just ‘employ’ the latest in security technology. Alongside, drones, which have been in use in the consumer market for quite some time now, have only recently started to become more common as a method of surveillance and security. Security drones can do everything from snapping pictures of suspicious or illegal activities, to actually chase down and follow potentially dangerous suspects. Some surveillance drones can hit speeds as fast as 50 miles per hour, and may also have the advantage of LED or infrared lights to better capture pictures and video. These new advances suggest public life can still be secure in an increasingly exposed world. Check out: Top Drone Technology Companies ...Read more

Strategized SEO for Profit

Online retail businesses need to maintain a lot of pages, making their SEO more complicated and time-consuming. Moreover, these online retailers need to adopt cutting-edge SEO solution for better results as search engines are incessantly regulation their algorithms. It not only optimizing the actual content of a company's website but also external factors such as the quality of the links that are pointing to the website and the company's social media presence. Visitors need to search for products based on a variety of different factors, and every product should come up when searched. Thus retail businesses have pages dedicated to every product that they sell. Companies should always try to obtain one of the top spots in the search engines to increase traffic, gain instant trust and decrease advertising costs. They should include the right keywords in their content, keeping in mind the types of words that people often type in. Companies can take the help of different keyword tools that help figure out which keywords and search phrases people use when they look for the items available in the store. To make it more beneficial, images can be added to the website which helps people get a better idea of what they are buying. Moreover, mages can come with a description and relevant keywords. Creating a more extensive site helps it rank better since search engines tend to favor larger sites over smaller ones. Additional content such as blog posts, interesting articles, or testimonials from past customers can also be included. Product reviews can also be beneficial for helping people find the products that they need. And last but not the least, the website should be mobile friendly and should be shared on as many social media platforms as possible. ...Read more

Enhancing Customer Insights: The Impact of AI in E-Commerce

AI existed mainly in the realm of science fiction. Recent years have brought a significant shift in this perception. Today, numerous industries have embraced AI technology, allowing them to engage with customers in ways that were previously unimaginable. The evolution highlights the growing importance of AI in enhancing communication and interaction between businesses and their clientele, marking a notable change in how companies operate and interact in the modern marketplace. While many industries have witnessed profound growth owing to the services of AI, e-commerce deserves a special mention because it has created several viable portals through AI to enhance the interaction channels of customers. During purchasing AI can act as a virtual assistant and give customers shopping notifications and personalized recommendations of the best-suited products. With AI machine learning, e-commerce portals can learn and remember customers’ preference so that it can recommend purchase items without doing any manual work. Many e-commerce providers also used chatbots to check the status of any specific order and ask questions if they have any doubt related to that account. Chatbots enables customers to make personalized service they need without waiting for a long time. The bots can scan the online profiles of customers and respond to their queries them in real time. Apart from rendering personalized customer services, bots also bring forth customer intelligence capabilities. If an e-commerce company uses chatbots for scanning customers’ profiles and purchasing history, they get a lot of data to improve their offerings and be competitive in the market. It also helps industries to leap ahead in the market race through keeping a competitive price with market standards. Used in almost every industry today, one can predict that more and more AI be leveraged in the coming years to determine the predictability of customer behavior. ...Read more

E-Commerce Reshaping the Cities

With commerce becoming e-commerce, major changes have been seen in the ways cities are being designed. According to experts, including automated vehicles and drone technology will drive the efficiencies of the e-commerce industry . Many automobile companies have already started integrating automated vehicles with drones. For instance, Mercedes has designed an automated vehicle with drones that fly high like an aircraft for delivery. With technology reaching every corner, e-commerce industry is chasing automated vehicles and drones to enhance delivery and cost efficiencies. The utilization of automated vehicles and drones with smaller vehicles can optimize delivery and routing and make effective use of the road space. According to experts, light vehicles will lead to more free space. With the advent of technology for automated vehicles and drones , organizations are trying to connect it with e-commerce. Customer acceptance and business models are key factors and because of which automation will continue to happen at a faster rate in e-commerce landscape. In addition to the business models and customer acceptance, government regulations also play an important role. Apart from the urban areas, the non-urban areas will also see a major prospect for automated vehicles and drone delivery in the days to come. Transport links like electric charging infrastructure will go through a drastic change as automated vehicles, drones, and electric charging infrastructure are expected to go hand in hand. With retail having a solid experiential part, e-commerce is likely to impact physical stores, and the degree to which conventional bricks-and-mortar will move to delivery following in-store shopping, and the suggestions on request, and how and where retail happens in the cities. Check out: Top Drone Technology Companies ...Read more