Xtreme Productivity: The Helping Hand to Organisations with a Cause

“Digital Transformation”, is the buzz de jour. And that means even “Not For Profit (NFP)”, and charitable organisations need relevant technology to allow supporters, partners, and employees to work effectively to fulfill their organisation’s purpose. NFPs who have been hobbled by hectic CRM solutions, poorly implemented cloud technology, and little to no end-user IT support often find their pain points buried at the very roots of their organisations—a section that most IT solution providers brush over. Xtreme Productivity (XP) uses Microsoft solutions to tackle these challenges from the ground-up to enable these firms to push further in reaching their goals.

A passion for making IT accessible and affordable for all organisations fused with a decade’s worth of experience in successfully collaborating with NFPs allows Xtreme Productivity to understand the struggles and limitations of being a charitably funded organisation. A lot of these firms are boutiques that use legacy databases for their CRM, but face roadblocks in their IT infrastructure that prevent them from achieving optimal efficiency. XP’s end-user IT support takes care of all the operating essentials of their clients’ technology stack and proactively monitors their systems to ensure that they stay on the track of achieving their goals without fretting about the technological side of operations. To make IT management more comfortable by reducing on-premise infrastructure, XP helps organisations move into the cloud. Several grants and discount programs from Microsoft allow the company to provide cost-effective services in Microsoft Office 365, Dynamics 365 and Azure cloud platforms that transform clients into location independent establishments.

Pointing to the process of helping clients, using Maslow’s hierarchy of needs as a reference, Christi Moller—the Managing Director of Xtreme Productivity— says, “Organisations cannot think about advancing to a higher level of digital capability if their basic needs such as a reliable IT equipment and communication technology are not met.” Tearfund in New Zealand, for example, needed to enhance their CRM system to digitise letters from their supporters to sponsored children, synced to the field office, and printed to be handed out to the kids. At the same time, responses from these children are received in digital format and then distributed back to the supporters based on their individual communication preference, email or printed. This solution was only achievable once the basic functionality of their CRM was stable and efficient with a reliable operating environment. “We made sure that their operating environment was optimized and that all servers were migrated to the cloud before we decided to delve deeper into the digitisation of this key business process,” adds Moller.

The typical client journey begins with gaining a better understanding of their current situation and then architecting a roadmap that consists of completing incremental projects. This allows for a quick progression in technology, rather than dragging it out for years on end.

Helping clients pick their lowest hanging fruit first, XP’s teams of experienced technologists allow these charitable organisations to focus on their cause, rather than technical dilemmas.

The company’s services in digital solutions and cloud technology create areas of efficiency and productivity in client communications and marketing, both of which are crucial to businesses.

Predominantly a Microsoft solution provider, Xtreme Productivity works alongside its NFP clients every step of the way to ensure that the right technology is delivered to drive their cause. With a prominent presence in Australia and New Zealand, the company aims to help clients in the Canadian and American markets shortly, while avoiding the pitfalls of growing too quickly and losing touch with their clients. Most importantly, XP makes sure that its employees—as technically trained as they are in negotiations and customer service—do not lose their human touch.