APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    CRM and Customer Feedback Come Together for Improved Customer Experience

    For every business that is aimed at achieving optimal profits, customer feedback is a must.  

    CRM and Customer Feedback Come Together for Improved Customer Experience

    By

    Apac CIOOutlook | Thursday, January 01, 1970

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    For every business that is aimed at achieving optimal profits, customer feedback is a must. Taking customer feedback into account makes way for a stronger buyer-seller relationship, which further increases the scope for better marketing campaigns, healthy buyer life cycles and most importantly, the overall customer experience. Continuous feedback enables companies to improve their products or services on a regular basis; thereby helping companies grow both in terms of revenue and customer strength.

    Studies suggest that around 86 percent customers are ready to pay more in order to experience better service from companies. What’s more, the price of products will be surpassed by customer experience by 2020 and will be deemed as the key brand differentiator. Listening to the customers is always the best way to drive improvements in the entire workflow and the quality of products or services, according to marketing experts.

    It is imperative for companies to take customer feedback into serious consideration because existing customers tend to be one of the most important factors to gain new customers. Most often, it is observed that old customers themselves bring in new customers, contributing to a healthier buyer life cycle. The responsibility of the company lies in retaining the faith of both the existing as well as the new customers and keeping them engaged with new marketing campaigns, thereby developing a long-term relationship. The most effective way of doing this is by alleviating the silos among the different segments of business and implementing an effective customer relationship management (CRM) platform, which will eventually enhance the customer relationship management process and help in retaining customers more easily and successfully.

    More in News

    AI's Role in Apac's Digital Transformation Journey

    AI's Role in Apac's Digital Transformation Journey

    Influence of AI on Supply Chain Management

    Influence of AI on Supply Chain Management

    Role of Blockchain in Fostering a Trust-Based Economy

    Role of Blockchain in Fostering a Trust-Based Economy

    Revolutionizing Healthcare Through 5G Technology

    Revolutionizing Healthcare Through 5G Technology

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/crm-and-customer-feedback-come-together-for-improved-customer-experience-nwid-5063.html