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From delivering the products in 15 days to making the same-day delivery a norm, the e-commerce world has evolved quite significantly. Although e-commerce has a direct relationship with retail, it also makes strong impact on sales order processing, and manufacturing.
With the fastest delivery, pressure increases more on manufacturers, especially during the holiday season, with the high number of orders and demand for a swift turnaround. With the manual operation, it’s difficult to achieve the success because speed, efficiency, and accuracy are critical at the manufacturing level and in case of any issues, there will be a huge impact on the end consumer.
Paper-based order processing only obscures the situation and increases costs. Automating the process helps in improved processing speeds, eliminating tangible and abstract waste. It also enhances the visibility while helping in budgeting and planning. In addition, the automated customer order management software helps improve customer experience as well.
But like in any other field, automated order processing solution landscape has no dearth of providers and thus zeroing in on the apt solution is a herculean task. Manufacturers should look for these features in the automation solution before finalizing it for their businesses.
The elements of efficient automated order processing solution are: a shared platform that can automate numerous business processes; one-step document validation and reconciliation; integration with ERP systems and other business applications; a web-based workflow that lives outside of the ERP and business systems; and a process-focused approach and proven implementation methodology, including Agile and change management.