Is UCaaS the Future of Unified Communication?

Unified Communications (UC) systems were popularized in the 1990s when it became feasible to integrate fax, phone and voicemail. Now, UC systems are ubiquitous across practically all businesses. MNCs are increasingly turning to the Unified Communications as a Service (UCaaS) model.

FREMONT, CA: Unified Communications (UC) systems were popularized back in the 1990s when it became feasible to integrate email, fax, phone and voicemail on a new IP network. The new efficacy in communication between employees swiftly translated to commercial versions.  Now, UC systems are ubiquitous across practically all businesses.

Today, UC is maturing much like other contemporary technologies, that too very quickly. With the inception of the IoT (Internet of Things), blockchain technology, and artificial intelligence, there are new solutions, people, and platforms to integrate into UC. This leaves MNCs with questions about how to handle an increasingly complicated UC system, and how to budget for a technology that’s frequently evolving?

Is UCaaS the Future of UC?

UC is becoming more complicated: there are more communication outlets, a wider range of instruments and operating systems, and fast evolution across them all. It is a massive responsibility for IT departments to handle and keep abreast of these dynamic market narratives across several industries. As well as this, software and the cloud have made remote network management more comfortable and affordable, which, in turn, means the requirement for on-site network engineers is significantly diminished. A single, off-site team can handle and maintain an intrinsic distributed global UC network.

UCaaS (Unified Communications as a Service) outsources these nuances to a specialist partner and benefit from the saved resources. A UC partner has the facilities to continuously upskill their engineers, transfer specialists between companies, examine and implement the latest software, and can leverage discounts available for third parties by delivering the whole system. UCaaS partners audit multinationals’ UC to improve their efficiency and find additional savings. For these motivations, multinationals are increasingly turning to the UCaaS model.