Obstacles You May Face while Providing IT Support to Work-From-Home Employs

Small business IT teams aren't prepared for the technological obstacles that remote employment brings.

FREMONT, CA: For quite some time, businesses worldwide have been experimenting with the work-from-home environment. The pandemic of COVID-19 has only accelerated the shift to remote labor. Many employers have even ordered their workers to work from home as a result of the pandemic.

Small business IT teams aren't prepared for the technological obstacles that remote employment brings.They lack the required infrastructure to support a complete transition to remote work. Traditional IT support and security systems get intended for offices where all employees are housed together and connected to a single secure network.

Let's see a few common IT support obstacles faced when dealing with remote workers:

• Home Network Infrastructure Challenges

The most significant IT difficulty in dealing with work-from-home is the end-network user's infrastructure. One firm has no say in the network equipment that their employees use at home. The network gets exposed to Pandora's box of threats due to the lack of security of linked mobile and IoT devices. There will almost certainly be severe security flaws addressed.

• Cybersecurity Threats

A robust security system operates quietly in the background, requiring little effort from the user. As a result, all security measures should ideally focus on making work more accessible rather than adding new obstacles. It is easier said than done in a remote setting. One's IT support has to deal with more than just network security issues—many of the security dangers caused by the employees' inadequate cybersecurity hygiene.

• VPN Issues

Although virtual private networks (VPNs) are very prevalent nowadays, most businesses are unlikely to have equipment in place to support large-scale remote access. VPN connections will slow the speed of the internet connection. Although this decrease in rate usually is not visible, it might become accentuated during periods of heavy traffic.When the VPN core gets inundated, the VPN may not support the necessary sessions or deliver the required bandwidth. When using a VPN to access on-premise servers or applications, slow connections can be a significant issue.

• Virtual Desktop Infrastructure (VDI) Limitations

Although virtual desktop infrastructure (VDI) technology such as Citrix, VirtualBox, Amazon WorkSpaces, Workstation Pro, and others enable remote work, they have several drawbacks. With VDI, there is no offline mode; remote employees can only operate if they are connected and online. Furthermore, because computing capacity, distributed from the data center to remote endpoint users, performance suffers.VDI will frequently perform poorly, if at all. It was especially true for software that requires a lot of graphics, such as SolidWorks and AutoCAD.

• Security and Compliance Issues

One's security and compliance solutions were designed for a traditional workplace. Most of their workers worked under one roof and directly connected to the secure office network infrastructure. Every firm must follow regional and federal regulations. It's an essential requirement that is becoming more strict with each passing year.When it comes to data and privacy, the legislation and compliance requirements are rigorous.

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