APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    Omni-channel payments for better Customer Satisfaction

    According to a new study by ACI Worldwide and Ovum, today's retail space, an omni-channel payment strategy is a key to the customer's experience to be as seamless as possible.  

    Omni-channel payments for better Customer Satisfaction

    By

    Apac CIOOutlook | Thursday, January 01, 1970

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    According to a new study by ACI Worldwide and Ovum, today's retail space, an omni-channel payment strategy is a key to the customer's experience to be as seamless as possible. Over 79 percent of merchants and retailers are willing to adopt an omni-channel approach, while 80 percent of respondents in the EMEA region agree that the technology advancements in payments will add to the benefits of their organization. 66 percent are even willing to spend more to receive a broader range of payment services conditioned upon the services adding to their business value. 89 percent of merchants and retailers say that they expect an increase in operational efficiency with the addition of new means of payment while 88 percent say that the investment has further enhanced their customers' experiences.

    The rapid digitization of commerce and payment technology is a critical aspect of improving customer engagement while reducing costs at the same time. The EMV payment method that used to be a pain-point for in-store retail fraud has now reduced, according to 82 percent of merchants in the U.S., however, the fraudulent activity has now shifted online. In the Asian region, however, cards continue to dominate the retail and merchant sales figures, accounting for 52 percent of payments. For retailers and merchants to remain competitive in the ever-changing market, they will need to foster stronger partnerships with payment companies that, both, understand their market and improve the omni-channel capabilities to reach new markets.

    More in News

    AI's Role in Apac's Digital Transformation Journey

    AI's Role in Apac's Digital Transformation Journey

    Influence of AI on Supply Chain Management

    Influence of AI on Supply Chain Management

    Role of Blockchain in Fostering a Trust-Based Economy

    Role of Blockchain in Fostering a Trust-Based Economy

    Revolutionizing Healthcare Through 5G Technology

    Revolutionizing Healthcare Through 5G Technology

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/omnichannel-payments-for-better-customer-satisfaction-nwid-4731.html