APAC CIO Outlook
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    Networking

    PropTech

    Remote Work

    Scheduling Software

    Simulation

    Startup

    Storage

    Wireless

  • Banking

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Healthcare

    Insurance

    Legal

    Manufacturing

    Pharma and Life Science

    Retail

    Travel and Hospitality

  • Atlassian

    CISCO

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Content Management System

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Enterprise Architecture

    Enterprise Communications

    Enterprise Contract Management

    ERP

    Field Service

    HR Technology

    IT Service Management

    Managed Services

    Procurement

    Product Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Augmented Reality
    • Agile
    • Cognitive
    • Cyber Security
    • Digital Transformation
    • Atlassian
    • E-Commerce
    • Managed Services
    • RegTech
    • CISCO
    • Blockchain
    • IoT
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • News
    • Retail
    Editor's Pick (1 - 4 of 8)
    left
    AI becomes Personal

    Sherif Mityas, CIO & Chief Experience Officer, TGI Fridays

    Is Your Head in the Sand?

    Marc Kermisch, VP & CIO, Red Wing Shoe

    Laying a Foundation for the New-Age Retail Industry

    Paul Karras, SVP & CIO, Wilton Brands

    Driving a Performance Culture

    Paul Scorza, CIO, Ahold USA

    Discover the First Mile

    Ruben Martin, Co-Founder &CTO/ COO, Quivers

    The Missing Link for Retail: Closing the Loop between Point of Sale and Marketing

    David Inggs, CTO, VMob

    It all Comes Together in Retail.  In a World of Possibilities, Where to Start?

    Simon Kennedy, CIO, The Warehouse Group

    End to End Supply Chain Planning is the Need of the Hour

    Abel Correa, CIO, Arvind Lifestyle Brands Limited

    right

    Retail and E-commerce Trends to Watch for in 2021

    By Apac CIO Outlook | Wednesday, March 31, 2021
    Tweet

    Artificial intelligence (AI) and machine learning were very big buzzwords in 2020 and made some inroads into e-commerce, mostly through chatbots and some customization tools. This trend is expected to increase significantly in 2021.

    Fremont, CA: Beginning of the New Year a good time to look at what's ahead for retailers and online traders. Though COVID-19 brought many retailers to a standstill in 2020, it also intensified the developments in retail technology that had already infiltrated the industry over the years.

    Here are some of the key trends the industry should expect to see accelerate in 2021.

    Brick-and-Mortar Retail Changed

    The brick-and-mortar retail experience will be permanently altered as a result of coronavirus impacts. Buy online, pick-up in-store (BOPIS) will become common practise for nearly every supermarket, with square footage in the store devoted to serving customers who have opted to use this option to shop.Another practise that is now becoming common during COVID-19 is curbside and contactless pickup. This will remain a common practise, altering not only the layout of the store, but also the layout of the parking lot to account for this buying option.

    Less evident at first will also be how retail locations will change their emphasis and seek to better serve the e-commerce platform. Over time, consumers can see how stores can be transformed to concentrate on customer engagement as opposed to purchases, or can be shut down completely to customers to operate as mini warehouses and service centres to satisfy the demand for online sales.

    Greater focus on AI-based personalisation

    Artificial intelligence (AI) and machine learning were very big buzzwords in 2020 and made some inroads into e-commerce, mostly through chatbots and some customization tools. This trend is expected to increase significantly in 2021.Recommendation systems that have this functionality would greatly increase and, more specifically, be open to small to medium-sized enterprises (SMEs) in addition to the largest enterprises.

    Weekly Brief

    loading
    Top 10 Customer Relationship Management Consulting/Services Companies – 2020

    Featured Vendors

    Star Solutions

    Kareem Qureshi, MD & Sharada Balagopalan, Managing Partner

    ON THE DECK

    CRM 2020

    Top Vendors

    CRM 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    How Cognitive Computing Transforms Healthcare?

    How Cognitive Computing Transforms Healthcare?

    How to Establish Effective Cybersecurity Leadership in Post-COVID Era?

    How to Establish Effective Cybersecurity Leadership in Post-COVID Era?

    Disrupted Employees and Cybersecurity Risks

    Disrupted Employees and Cybersecurity Risks

    The Importance of Cognitive Analytics in Business Growth

    The Importance of Cognitive Analytics in Business Growth

    Why AI is Vital in Microservices Testing Automation

    Why AI is Vital in Microservices Testing Automation

    Three Key Trends in Cybersecurity

    Three Key Trends in Cybersecurity

    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/retail-and-ecommerce-trends-to-watch-for-in-2021-nwid-7981.html