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Fremont, CA: According to all accounts, 2021 has been significantly better for businesses than 2020. Brands that have weathered the pandemic's economic ups and downs have come out swinging. They're not, however, back to business as usual. Instead, they've had to make several modifications to keep up.
Although pandemic-related seismic changes have affected all sectors, five industries have got particularly impacted. Companies in these areas have made internal changes to meet the requirements of a market that is still purchasing — but not shopping as much as it used to.
Listed below are a few industry-specific "refresh" tales. No matter what industry users operate in, use them as inspiration to revitalize the operations, purpose, culture, or values.
In-person gambling fell precipitously beginning in March 2020. Casinos around the country got forced to close due to state-enforced lockdowns.
According to the Survey, table game income is down roughly 13 percentages, probably owing to fewer individuals visiting casinos. Today's revenue is higher, but individuals have found new methods to gamble. At the same time, the popularity of online sports betting and iGaming has skyrocketed. It's easy to see why: many customers have resorted to digital gambling as a pastime, and they like its attractiveness.
Customer service may be considered more of a department than an industry in and of itself. But it's been shaken up so much that it deserves to be on our list. Customers have grown to regard firms' digital presences as their "front doors" across the board. Following the survey's completion, the business discovered that for many customers, customer support personnel were their sole corporate contacts throughout Covid.
It demonstrates how vital the interaction between purchasers and customer support representatives have become. Customer service representatives cannot be categorized; they must handle all sorts of calls, from sales to technical inquiries. Furthermore, they must be available. Alternatively, a voice-based, intelligent virtual assistant should be ready to handle consumer "triage" on their behalf.
Despite COVID-19 worries, the overall fitness, health, and wellness market enjoyed one of its finest years. As customers became increasingly concerned with well-being in all aspects, they purchased everything from fitness equipment to cosmetics. It was a windfall for firms that paid notice and adjusted quickly.