APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    Utilizing Digitalization to Meet the Enormous Consumer Demands

    Digitalization, nowadays, is not just a tool employed to gain a competitive edge, instead, for organizations that want to stay relevant in times to come, it is a survival tactic.  

    Utilizing Digitalization to Meet the Enormous Consumer Demands

    By

    Apac CIOOutlook | Thursday, January 01, 1970

    Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

    Digitalization, nowadays, is not just a tool employed to gain a competitive edge, instead, for organizations that want to stay relevant in times to come, it is a survival tactic. While digital transformation has already taken the front seat, offering the world a plethora of luxuries that hitherto seemed impossible, it has also set the bar too high and as a result, consumer expectations are skyrocketing. This phenomenon can vaguely be termed as a downside to the digital revolution. However, the fact is that digitalization is here to stay and it can be utilized as a tool to satiate the enormous expectations of the customers. According to a Gartner survey, by 2018, 50 percent of organizations are expected to invest in customer experience innovation.

    What firms need to contemplate is that customer must be the key focus of all their endeavors. Improving customer experience is not just limited to front-end operations, in fact, to deliver a value-based experience, both front-end and back-end operations of an organization need to collaborate. Simply put, enhancing customer experience should not be the lone headache of customer service representatives; rather an enterprise effort is incumbent. In such trying circumstance, field service automation can come to aid of organization invested in bettering customer engagement and the overall experience. By deploying field service solutions, an organization can equip its customer-facing team or field technician to have access to customer’s work history, allowing the team to make a valuable recommendation, thereby winning the heart of customers. This not only assists in meeting customer demands, but also results in improved productivity, efficiency, and ROI, as a consequence.

    Therefore, by leveraging the best of digital tools, organizations can manage the ever-increasing customer expectation better. At this unique juncture, where customer needs meet digitalization, organizations must ensure that they use technology as per organizational needs and customer expectations.

    More in News

    AI's Role in Apac's Digital Transformation Journey

    AI's Role in Apac's Digital Transformation Journey

    Role of Blockchain in Fostering a Trust-Based Economy

    Role of Blockchain in Fostering a Trust-Based Economy

    Revolutionizing Healthcare Through 5G Technology

    Revolutionizing Healthcare Through 5G Technology

    The Journey Towards Smart City Development

    The Journey Towards Smart City Development

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://www.apacciooutlook.com/news/utilizing-digitalization-to-meet-the-enormous-consumer-demands-nwid-4879.html