Zuper Partners up with Zendesk to Help Organizations Deliver Exceptional Customer Service Experience

Karthik, Director

Zuper integration with Zendesk allows the customer support agent to directly schedule, dispatch, and allocate the ticket to a mobile workforce to improve efficiency and productivity and offer the best experience to the customers.

FREMONT, CA: Zuper, a platform to manage an intelligent workforce, announced its integration with Zendesk. This integration is expected to enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Zuper is already working with thousands of customers across the globe and has handled over Two million work orders.

As a result of the integration with Zendesk, the Zuper Workforce Management Solution is now available in the Zendesk marketplace. Zuper has created the world's most comprehensive field service management platform to help organizations to provide exceptional Customer Experience. Zuper integration with Zendesk allows the customer support agent to directly schedule, dispatch, and allocate the ticket to a mobile workforce to improve efficiency, productivity, and offer the best experience to the customers.

"Zuper for Zendesk is a great solution for organizations looking to seamlessly connect their customer support and field service teams. Zuper's simple and scalable remote workforce management platform helps automate many complex tasks such as creating a service dispatch directly from a Zendesk ticket, or publishing status of a work order into Zendesk," said Jerome Agnola, Director of Technology Alliances at Zendesk.

Zuper's AI-enabled, intelligent workforce management platform helps service organizations manage, modernize, and transform the field and remote workforce. The enterprises and midsized businesses utilizing Zuper across thousands of employees have benefited from significant operational advantages, including a 50 percent increase in workforce utilization, a 35 percent decrease in service turnaround time, a 45 percent increase in customer adoption, and profitability, and 30 percent reduction in costs.

"Service businesses are working diligently to keep pace with customer expectations that have changed dramatically during the COVID pandemic. One of the most critical challenges is to ensure that support and service teams are tightly aligned. This integration enables organizations to leverage Zuper and Zendesk in a customized fashion that is optimal for business success. Our partnership with Zendesk is an important milestone to empower global organizations to provide the best customer experience," remarked Anand Subbaraj, CEO of Zuper. Zuper has been selected as one of Top 25 Field Services Solution Companies by APAC CIO Outlook in 2018